Symptoms

VMware FLR restore fails immediately with error code 10007. The below error string is seen in the logs: avvmwfile Error <0000>: VirtualMachine Interface is NULL avvmwfile Error <0000>: assist_restore error. ret: 157

Cause

The VMware Tools service was unavailable or unresponsive on the Guest OS.

Resolution

Verify that the target virtual machine is powered on, VMware Tools is installed, and running the current or most up-to-date version. Below is how this should appear in the vSphere Client. If VMware tools are unavailable or unresponsive, restart the VMTools service from within the virtual machine. This can be through the Windows 'Services' screen or by running the following from the Windows command line: net stop vmtools net start vmtools

Support Cases