Symptoms

Upgraded from Unisphere for VMAX 8.4.0.15 Unisphere for PowerMax: vApp manager does not start. Port 5480 is unavailable over browser. # netstat -an | grep 5480 It does not show port 5480 LISTENING. Error in "/opt/emc/vapp/jboss/startupErrors.log": cseadmin@xxxxxxxxxx:~> cat /opt/emc/vapp/jboss/startupErrors.log 22 May 18:26:31,005 [Server-0] CSTService: com.emc.csp.error.IOException: The Lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the Lockbox using the passphrase. : File : /opt/emc/vapp/jboss/standalone/data/cst/csp.clb Unisphere :8443 is accessible

Cause

There are problems with the lockbox on the host.

Resolution

This issue was resolved in one situation by updating SSV. /opt/emc/vapp/jboss/bin/initcst.sh updatessv "aceeca79-53d7-49ee-bfb8-0d425579597f@Smas-1" >> $logfile 2>&1 /opt/emc/vapp/jboss/bin/initcst.sh resign "aceeca79-53d7-49ee-bfb8-0d425579597f@Smas-1" >> $logfile 2>&1 After this, "vappmgr" stayed running. /etc/init.d/vappmgr status

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