OPERATIONAL DEFECT DATABASE
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The issue happened on Unity code 4.4.0.1536311042 and Windows Server 2016. Issue Description: Customer configured CAVA, they got below error intermittently that CAVA server went offline and came back online in a few seconds. You see following error logs in EMCSystemLogFile.log "2018-12-28T02:18:22.331Z" "n1988006_spa" "Kittyhawk_safe" "26056" "unix/spa/root" "ERROR" "13:10510021" :: "The virus checker server xx.xx.xx.xx has encountered an error and is no longer operational.(Error: ERROR_AUTH 64)" :: Category=User Component=DART_VC "2018-12-28T02:18:41.486Z" "n1988006_spa" "Kittyhawk_safe" "26056" "unix/spa/root" "NOTICE" "13:1051001d" :: "Virus checker server xx.xx.xx.xx is online." :: Category=User Component=DART_VC "2018-12-28T02:35:42.361Z" "n1988006_spa" "Kittyhawk_safe" "26056" "unix/spa/root" "ERROR" "13:10510021" :: "The virus checker server xx.xx.xx.xx has encountered an error and is no longer operational.(Error: ERROR_AUTH 64)" :: Category=User Component=DART_VC "2018-12-28T02:35:51.678Z" "n1988006_spa" "Kittyhawk_safe" "26056" "unix/spa/root" "NOTICE" "13:1051001d" :: "Virus checker server xx.xx.xx.xx is online." :: Category=User The same error messages were also reported in c4_safe_ktrace.log like: 2018/12/28-21:32:25.865594 115K 7F86FEB3E709 sade:VC: 3:33:[Rick] The virus checker server 160.46.85.196 has encountered an error and is no longer operational.(Error: ERROR_AUT 2018/12/28-21:32:25.865596 0 7F86FEB3E709 sade:VC: 3:33:[Rick] H 64) 2018/12/28-21:32:25.865617 19 7F8790D83702 sade:SOCK_STREAM: 3:[core] T_DISCON_REQ: (fd=0x1a0, NS=0) ShutdownStream() request UNSUPPORTED! 2018/12/28-21:32:25.865622 4 7F8790D83702 sade:SOCK_STREAM: 3:[core] T_DISCON_REQ: (fd=0x1a0, NS=0) Handling as DisconnectCloseStream()! -- 2018/12/28-21:32:53.272520 0 7FC1D8ADC70A std:PSMSYS:PSMSYS:psmDataAreaClose(1:13): PENDED... 2018/12/28-21:32:55.127022 1.8M 7F86FEB3E702 sade:VC: 5:29:[Rick] Virus checker server 160.46.85.196 is online. 2018/12/28-21:32:55.128201 1177 7F8790DC7704 sade:SOCK_STREAM: 3:[core] T_DISCON_REQ: (fd=0x1cb, NS=0) ShutdownStream() request UNSUPPORTED! 2018/12/28-21:32:55.128206 3 7F8790DC7704 sade:SOCK_STREAM: 3:[core] T_DISCON_REQ: (fd=0x1cb, NS=0) Handling as DisconnectCloseStream()! The error happened randomly with no certain pattern. It appears CAVA service is not impacted. KB#462457 was followed up, but we did not see a time skew between CAVA server/Unity/Windows DC server. Network traces show that the CAVA server sent FSCTL_VALIDATE_NEGOTIATE_INFO Ioctl request but Unity did not respond and disconnected the TCP connection. When the issue happened, the CAVA server sent a FSCTL_VALIDATE_NEGOTIATE_INFO Ioctl request, but Unity did not respond and Finished the connection. # Good case example 5817 0.433916 CAVA_IP CIFS_IP SMB2 156 Tree Connect Request Tree: \\rick\CHECK$ 5820 0.433983 CIFS_IP CAVA_IP SMB2 138 Tree Connect Response 5823 0.434164 CAVA_IP CIFS_IP SMB2 212 Ioctl Request FSCTL_VALIDATE_NEGOTIATE_INFO 5826 0.434217 CIFS_IP CAVA_IP SMB2 194 Ioctl Response FSCTL_VALIDATE_NEGOTIATE_INFO <=========== good case # Bad case example 1806 0.096779 CAVA_IP CIFS_IP SMB2 156 Tree Connect Request Tree: \\rick\CHECK$ 1807 0.096854 CIFS_IP CAVA_IP SMB2 138 Tree Connect Response 1818 0.097124 CAVA_IP CIFS_IP SMB2 212 Ioctl Request FSCTL_VALIDATE_NEGOTIATE_INFO 1820 0.097200 CIFS_IP CAVA_IP TCP 54 445 52006 [FIN, ACK] Seq=85 Ack=261 Win=304 Len=0 <=========== bad case This issue would impact CIFS data copy like using emcopy to try to and migrate data from VNX to Unity. They run multiple copies simultaneously, and intermittently different ones fail each time with the error. Client OS : Microsoft (build 9200) TH000 : 02:28:08 : ERROR (53) : unable get server info from \\cifsserver.exmaple.net
This is a problem, since Unity must validate the information with the initial connection not with the binded connection. And it does cause customer issue.
This is the problem only with the SMB version 3.0.2 even if they switch to 3.1 or 2.1 it works. And even in 3.0.2 they have a workaround. Workaround: Dislabe Multichannel on Windows server or CAVA server Run PowerShell as administrator, then: PS C:\windows\system32> Get-SmbClientConfigurationConnectionCountPerRssNetworkInterface : 4 DirectoryCacheEntriesMax : 16 DirectoryCacheEntrySizeMax : 65536 DirectoryCacheLifetime : 10 DormantFileLimit : 1023 EnableBandwidthThrottling : True EnableByteRangeLockingOnReadOnlyFiles : True EnableInsecureGuestLogons : False EnableLargeMtu : True EnableLoadBalanceScaleOut : True EnableMultiChannel : True EnableSecuritySignature : True ExtendedSessionTimeout : 1000 FileInfoCacheEntriesMax : 64 FileInfoCacheLifetime : 10 FileNotFoundCacheEntriesMax : 128 FileNotFoundCacheLifetime : 5 KeepConn : 600 MaxCmds : 50 MaximumConnectionCountPerServer : 32 OplocksDisabled : False RequireSecuritySignature : False SessionTimeout : 60 UseOpportunisticLocking : True WindowSizeThreshold : 8PS C:\windows\system32> Set-SmbClientConfiguration -EnableMultiChannel $falseConfirm Are you sure you want to perform this action? Performing operation 'Modify' on Target 'SMB Client Configuration'. [Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help (default is "Y"): yes PS C:\windows\system32> Get-SmbClientConfigurationConnectionCountPerRssNetworkInterface : 4 DirectoryCacheEntriesMax : 16 DirectoryCacheEntrySizeMax : 65536 DirectoryCacheLifetime : 10 DormantFileLimit : 1023 EnableBandwidthThrottling : True EnableByteRangeLockingOnReadOnlyFiles : True EnableInsecureGuestLogons : False EnableLargeMtu : True EnableLoadBalanceScaleOut : True EnableMultiChannel : False EnableSecuritySignature : True ExtendedSessionTimeout : 1000 FileInfoCacheEntriesMax : 64 FileInfoCacheLifetime : 10 FileNotFoundCacheEntriesMax : 128 FileNotFoundCacheLifetime : 5 KeepConn : 600 MaxCmds : 50 MaximumConnectionCountPerServer : 32 OplocksDisabled : False RequireSecuritySignature : False SessionTimeout : 60 UseOpportunisticLocking : True WindowSizeThreshold : 8
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