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Affected versions: All versions running Gen 4 and Gen 5 appliances RPA is down after being stuck in the HBA firmware dump (Starting with QLA25xx dump) Message received: Assertion (SLL_GENERATE_IO ioctl to driver strange fail(res = -1)) Install or replacement to Gen 5 appliance from a previous Gen X appliance. RecoverPoint appliance is showing down in the RecoverPoint Unisphere and is not accessible. RPA has no access to the storage, and replication and control processes are stopped. Symptoms found in rreasons log in the following directory: /files/home/rreasons Reboot Log: [date time year] : Starting qla25xx dump procedure Symptoms are found in the KLR log file in the following directory: /files/home/kos/klr Look for the following three messages in the logs: 2015/05/27 00:05:36.074 - sll - 0/0 - #0 - hba_3: keepalive_counter reached maximum (60) 2015/05/27 00:05:36.074 - sll - 4117/4117 - #2 - hba_1: system error detected - starting dump procedure 2015/05/27 00:05:36.074 - sll - 4117/4117 - #2 - hba_1: sll_firmware_dump: sll_firmware_dump Symptoms are found in the Control log in the following directory: /files/home/kos/control 2015/05/27 00:05:36.224 - #2 - 5745/4651 - EventLoggerLogic: ID = (siteUID=SiteUID(0x61692ed0157245b9),boxRole=Option(KBox1)): logEvent called. event=(uniqueId=1177667364, event Time=1432685136224579), EventID_KBOX_ASSERTION_FAILED(3031), SiteUID(0x61692ed0157245b9), RPA1, seDetails=Sender=management, Topic=SllIOInterface, msg=Assertion failed: false Line 531 File TransportLayer/FCTransportLayer/SllIOInterface_AO_IMPL.cc PID: 4833 Info: sendCommandsToDriver: SLL_GENERATE_IO ioctl to driver strange fail(res = -1)
The driver of the FC card is stuck and starts to dump the memory but is unable to complete the dump. This is most likely due to a firmware issue.
Workaround: Reboot the affected RPA. Log in as boxmgmt, Choose option 5 (shutdown or reboot operations), Choose option 1 (reboot RPA) If the RPA IP is pingable but unable to open an SSH session, perform a Hard reboot. Resolution: Dell engineering is investigating this issue. A permanent fix is still in progress. Contact the Dell Support or your service representative for assistance and reference this article ID.
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