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The NWUI server is installed on a Red Hat 9.6 (or later) server. During the NWUI installation, the nwui_configure.sh script did not complete successfully. The nwui service fails to start. The nwui service may start but the NWUI interface shows " failed to fetch latest counts for Alerts monitoring.get.error "
During the NWUI installation, the nwui_configure.sh script fails to complete successfully. Upon reviewing the NWUI installation logs located at /opt/nwui/logs , the following error was identified: systemctl: /usr/lib/nsr/lib64/libcrypto.so.3: version 'OPENSSL_3.4.0' not found (required by /usr/lib64/systemd/libsystemd-shared-252.so) The error indicates a dependency mismatch between the OpenSSL libraries bundled with NetWorker and the system libraries, resulting in a library conflict.
Perform the following on the NWUI server. Ensure the nwui service is not running systemctl stop nwui systemctl status nwui Run the following commands to back up the existing libraries. and mv /opt/nwui/lib/libcrypto.so.3 /opt/nwui/lib/libcrypto.so.3.orig mv /opt/nwui/lib/libssl.so.3 /opt/nwui/lib/libssl.so.3.orig Create symbolic links, mapping the system library files to the NWUI path ln -s /usr/lib64/libcrypto.so.3 /opt/nwui/lib/libcrypto.so.3 ln -s /usr/lib64/libssl.so.3 /opt/nwui/lib/libssl.so.3 Run the NWUI configuration script: /opt/nwui/scripts/nwui_configure.sh Start the NWUI service and ensure it is running: systemctl start nwui systemctl status nwui Access NWUI from a web browser: https:// server-name :9090/nwui
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