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The Dell Pro 5 Webcam WB526 camera image may freeze during a conference call or video session. The camera LED may turn off when this happens. Affected Peripheral: Dell Pro 5 Webcam 2K WB526
Not applicable
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter if updates are being run on a laptop. Ensure that power remains connected if updates are being run on a desktop. Updating the Dell Pro 5 Webcam 2K WB526 Update FW Utility to version 0023, A02 or later on the computer resolves the issue. To download and install the firmware, refer to the Driver Update Guide .
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