Symptoms

Network connectivity issues may be experienced when moving between access points with the same SSID while connected with a Realtek 8852BE wireless card. Limited network connectivity is experienced while moving between physical locations with the computer. Affected Realtek 8852BE Wireless Card Dell Part Number (DPN): 16V6W Affected Platforms: Dell 14 DC14250Dell 14 DC14255Dell 15 DC15255Dell 16 DC16250Dell 16 DC16255Dell 16 DC16256Dell Pro 14 Essential PV14250Dell Pro 14 Essential PV14255Dell Pro 15 Essential PV15255Inspiron 14 5440Inspiron 14 5445Inspiron 14 7440 2-in-1Inspiron 14 7445 2-in-1Inspiron 15 3530Inspiron 15 3535Inspiron 16 5640Latitude 3340Latitude 3440Latitude 3450Latitude 3540Latitude 3550Vostro 14 3430Vostro 14 3435Vostro 15 3530Vostro 15 3535Vostro 16 5640

Cause

When the computer moves to another access point, the operating system misses a command. This causes the wireless driver to get out of sync with the access points.

Resolution

Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery.Connect the AC adapter. Updating the Realtek RTL8852BE Wi-Fi and Bluetooth Driver version 6001.15.161.0, A19 or later on the computer resolves the issue. To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.

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