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Affected Products: Dell Device Management Console How to reproduce: Login to DDMC Console > Settings > Order Retrieval > Select Manual > add order details or dell purchase id with sold to email address details and select unmanaged Group > Click Submit. Results: Invalid domain Order not found Invalid email id, email id not matching
Incorrect email ID used during the manual pull order process Incorrect order number or partner order number Incorrect DDMC tenant ID used during manual order processing
Invalid email id or email id is not matching. The first time a customer purchases Smart Docks the customer will receive a Welcome Email after the order ships that include the Order Number and Dell Purchase ID along with the SoldTo email address needed for Order Retrieval. Only devices purchased directly through Dell can be retrieved using order retrieval. Device purchases made using a Dell Partner are not available for order retrieval in the Console. However, these devices can still be enrolled. Invalid domain The SoldTo email address domain must match the organization's domain or one of the verified domains. You can find the tenant's primary domain if the user selects their name on the top upper right corner of the console. Note: If all the criteria appear to be correct, and you are still having issues, Contact Dell Support for assistance. Irrespective of order retrieval availability, customers can still enroll Dell Pro Smart Docks into the DDMC through DHCP Auto Discovery or DNS SRV records. For more information reference Dell Device Management Console: Peripheral Management 1.x Administrator's Guide . Dell Pro Smart Docks, Dell Displays, and other peripherals connected to a computer can be enrolled into the DDMC if the computer is equipped with Dell Device Management Agent (DDMA) and Display and Dell Display and Peripheral Manager (DDPM). For more information reference Dell Device Management Console: Peripheral Management 1.x Administrator's Guide .
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