Loading...
Loading...
The MCUser password is changed recently. Intermittently mccli commands fail with "User login failure" after changing MCUser password. >: mccli mcs resume-scheduler 1,22801,User login failure. Attribute Value --------- -------------------- reason Locked user account. The Avamar Manager (avmgr logn) command with MCUser account, returns an authentication failure. >: avmgr logn --id=MCUser --ap=<MCUserPW> 0 ERROR! Exit code 69: Authentication failure (Invalid password? User disabled?) However, after waiting for 5 minutes, the mccli command and avmgr logn with MCUser account succeeds.
Scenario 1: Check whether the Avamar grid is an external Avamar Extended Retention (AER) by checking whether there is a service called zzgridservice . #sudo su - #service zzgridservice status As the running zzgridservice is not aware of the password changing, so it still uses the old password to communicate with external Avamar. Then in a short interval, the maximum retries attempt before the "Locked user account" is reached (the default limit is 5). The account is unlocked after 5 minutes. However, it locks again as the zzgridservice keeps trying with the old password. Scenario 2: Check with the administrator whether they have some customized scripts running on the grid, which are using mccli commands. And check whether they have updated the new MCUser password in each script.
Scenario 1: Check with the administrator if any tape job is running. Continue when there is no tape job running. Login the Avamar server and stop zzgridservices #sudo su - #service zzgridservice stop Change password #su - dpn #change-passwords Resume zzgridservice #exit (switch to root user) #service zzgridservice start Scenario 2: Update MCUser password in ed script.
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.