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OSK may stop responding for 10 to 15 seconds when tapping quickly with a stylus pen continuously for 5 to 10 minutes. The OSK functionality recovers in 10 to 15 seconds. Affected Platforms: Dell Pro Rugged 10 Tablet RA00260 Dell Pro Rugged 12 Tablet RA02260
Fast clicking causes noise that disrupts sync offset, resulting in an incorrect Microsoft Pen Protocol (MPP) signal and no response.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter. Updating the EETI eGalax Touch Panel Firmware Update Utility to version 1.0.0.1 or later on the computer resolves the issue. To download and install the firmware, refer to the Driver Update Guide .
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