Symptoms

iDRAC event MEM5109 occurs and YELLOW alarm VXR508MEM5109 present in vCenter portal.

Cause

A diagnostic event occurred in the memory device at the location identified in the message. The device is cryptographically locked. Attempt to reenter the encryption passphrase to unlock or Secure Erase the device to cryptographically erase all data and restore unrestricted access to the device.

Resolution

Do one of the following: Try to unlock the device by entering the encryption passphrase.Perform a Secure Erase operation on the device to cryptographically erase all data, and then restore an unrestricted access to the device. If the issue persists, contact Dell Support or your service provider, then provide this message number (MEM5109) and the extended ID displayed in the event message.

Support Cases