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NetWorker Virtual Edition (NVE) OS rollup fails at step 4 of 18 " This package version YYYY-R#-v# is already installed! " The /data01/avamar/repo/temp/*/tmp/workflow.log shows: 2025-12-08 12:28:08 (-0500) 47384385583780 INFO: Report home message: 2025-12-08 12:28:08 -0500|usdc1-nwrbkpv07.pbi.global.pvt|unknown|NveOsRollup|19.12.0.86|/space/avamar/repo/temp/NvePlatformOsRollup_2025-R2-v3.avp_1765214841316/tmp|AvPlatformOssuPackageVersionCheck|Checking if the package being installed is the latest version (4 of 18)|ERROR: AvPlatformOssuPackageVersionCheck::do This package version 2025-R2-v3 is already installed! - operation failed 2025-12-08 12:28:08 (-0500) 47384385583780 ERROR: This package version 2025-R2-v3 is already installed! - operation failed 2025-12-08 12:28:08 (-0500) 47384385583780 INFO: post: This package version 2025-R2-v3 is already installed! - operation failed
An issue appeared during a previous rollup installation attempt, for example: NVE: AVI service failing to start post OS Update 2025 R2-v3 There is an issue with the post_errata_installation XML file associated with the previous rollup.
Open an SSH session to the NVE and login as admin. Switch to root: sudo su - Check if NVE latest installed Rollup: avosrollup -V nve:~ # avosrollup -V Avamar Platform OS Security Rollup: OS[ SLES12.5 ] Version[ 2025-R2-v3 ] Installation Time[ 2025-10-17-13-01-37 ] This indicates that the rollup is already installed on the system. However, it has not completed the process yet. Check if the rollup's post_errata_installation XML file exists: grep package-survey /usr/local/avamar/var/package-survey-*-post_errata_installation*.xml nve:~ # grep package-survey /usr/local/avamar/var/package-survey-*-post_errata_installation*.xml ::::: /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation- 2025-10-17-13-01-37.xml :<package-survey version=" 2025-R2-v3 "/> /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey> /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:</package-survey> Remove the xml files associated with the package it alerted as "already installed" nve:~ # mv /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml /tmp nve:~ # mv /usr/local/avamar/var/package-survey-SLES12.5-pre_errata_installation-2025-10-17-13-01-37.xml: /tmp Restart the AVI service: avinstaller.pl --restart Log in to the NetWorker Install Manager UI, continue the rollup update process by clicking "Retry Current Task."
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