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An affected Inspiron or Vostro may connect to a VPN using GlobalProtect after updating the BIOS. GlobalProtect shows a "connection failed" error instead of connecting. Affected Platforms and Affected BIOS Versions: Inspiron 15 3515 (BIOS version 1.35.0) Inspiron 15 3525 (BIOS version 1.30.0) Inspiron 3505 (BIOS version 1.34.0) Vostro 15 3515 (BIOS version 1.35.0) Vostro 3405 (BIOS version 1.34.0) Vostro 3425 (BIOS version 1.30.0) Vostro 3525 (BIOS version 1.30.0)
This issue is related to the BIOS code.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter. Updating the BIOS resolves the issue. Inspiron 15 3515: Updating the BIOS to version 1.36.1 or later on the computer resolves the issue. Inspiron 15 3525: Updating to BIOS version 1.31.1 or later on the computer resolves the issue. Inspiron 3505: Updating to BIOS version 1.35.1 or later on the computer resolves the issue. Vostro 15 3515 Updating to BIOS version 1.36.1 or later on the computer resolves the issue. Vostro 3405 Updating to BIOS version 1.35.1 or later on the computer resolves the issue. Vostro 3425 Updating to BIOS version 1.31.1 or later on the computer resolves the issue. Vostro 3525 Updating to BIOS version 1.31.1 or later on the computer resolves the issue. To download and install the BIOS, refer to the BIOS Update Guide .
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