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The Dell Pro Plus Earbuds EB525 may not turn on when attempting to use them for the first time. Affected Product: Dell Pro Plus Earbuds EB525
The earbud is in shipping mode to protect the battery from accidental activation during transportation.
To resolve the issue with the Dell Pro Plus Earbuds EB525 not turning on, follow these steps: Ensure that the earbuds are placed inside the case with the lid closed. Charge the case for five seconds. Charging the earbuds in the case activates the earbuds and allows them to turn on.
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