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The Management Console Server (MCS) is down and cannot be started. dpnctl start mcs dpnctl: INFO: Starting MCS... dpnctl: INFO: To monitor progress, run in another window: tail -f /tmp/dpnctl-mcs-start-output-nnnnn dpnctl: ERROR: error return from "[ -r /etc/profile ] && . /etc/profile ; /usr/local/avamar/bin/mcserver.sh --start" - exit status 1 dpnctl: WARNING: 1 warning seen in output of "[ -r /etc/profile ] && . /etc/profile ; /usr/local/avamar/bin/mcserver.sh --start" dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"] If the /tmp/dpnctl-mcs-start-output-nnnnn file no longer exists, the mcserver.out file also shows the error: tail -20 /usr/local/avamar/var/mc/server_log/mcserver.out ... Database server is running... INFO: Starting messaging service. INFO: Started messaging service. === BEGIN === check.mcs (prestart) check.mcs passed === PASS === check.mcs PASSED OVERALL (prestart) Starting Administrator Server at: Thu Jun 23 16:51:14 CEST 2016 Starting Administrator Server... Warning: org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser: Property 'http://www.oracle.com/xml/jaxp/properties/entityExpansionLimit' is not recognized. Compiler warnings: WARNING: 'org.apache.xerces.jaxp.SAXParserImpl: Property 'http://javax.xml.XMLConstants/property/accessExternalDTD' is not recognized.' 2024-06-23 16:51:53.699:INFO::Logging to STDERR via org.mortbay.log.StdErrLog 2024-06-23 16:51:53.864:INFO::jetty-6.1.23 2024-06-23 16:51:53.941:INFO::Extract lib/mcsdk-axis2.war to /usr/local/avamar/var/mc/server_tmp/Jetty_0_0_0_0_9443_mcsdk.axis2.war____.xz4n3v/webapp 2024-06-23 16:52:01.697:INFO::Started TlsSocketConnector@0.0.0.0:9443 com.avamar.asn.service.ServiceException: Unable to install services. The status confirms it is not running: mcserver.sh --status === BEGIN === check.mcs (poststart) ERROR: check.mcs: [hostname] Attempting to connect to hostname:7778 CHECK FAILED: Unable to open socket ERROR: check.mcs: [hostname] Attempting to ping to hostname:28001 CHECK FAILED: Unable to open socket check.mcs failed *** FAIL *** check.mcs FAILED OVERALL (poststart) The Administrator Server is not running. ERROR: Unable to connect to the Administrator Server when it's not running. Start the Administrator Server first.
The permissions on the /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml are incorrect: ls -thrl /usr/local/avamar/var/mc/server_data/prefs/ total 68K -r-------- 1 admin admin 4.5K Jun 23 20:50 preferences.dtd -rw------- 1 admin admin 7.2K Jun 23 20:50 avamar_keystore -rw-r--r-- 1 admin admin 44K Jun 23 20:51 mcserver.xml -rw------- 1 admin admin 20 Jun 23 20:57 mcecroot.flg -rw------- 1 admin admin 20 Jun 23 20:57 mcrsaroot.flg The file and group should be admin, and the permissions should be 664: -rw-rw-r-- 1 admin admin 44K Jun 23 20:51 mcserver.xml
1. Correct the permissions and ownership as required: chown admin:admin /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml chmod 664 /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml 2. Verify: ls -thrl /usr/local/avamar/var/mc/server_data/prefs/ total 68K -r-------- 1 admin admin 4.5K Jun 23 20:50 preferences.dtd -rw------- 1 admin admin 7.2K Jun 23 20:50 avamar_keystore -rw-rw-r-- 1 admin admin 44K Jun 23 20:51 mcserver.xml -rw------- 1 admin admin 20 Jun 23 20:57 mcecroot.flg -rw------- 1 admin admin 20 Jun 23 20:57 mcrsaroot.flg
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