Symptoms

Virtual machine (VM) deployment failingvSphere/vCloud Suite Web Service unavailableSlowness of web UIUnable to search object in web client

Cause

Search for the similar log trace in the /var/log/vmware/vpxd-svcs/vpxd-svcs.log 2019-05-18T09:05:56.270Z [pool-8-thread-4 ERROR com.vmware.vim.vmomi.server.impl.InvocationTask opId=sps-Main-506139-609] Method invocation threw unexpected error! java.lang.OutOfMemoryError: GC overhead limit exceeded Customers with large vCenter inventories, such as multiple clusters with many hosts, SRM, and vROPs in an SDDC environment, may encounter this issue.By increasing the memory size of the VM, it might help, but sometimes, it is not helpful.

Resolution

Caution: Take a snapshot of vCenter before proceeding. Note: If unable to find which exact service has the memory issue, do not increase the size of any service randomly. If in doubt, contact support. Manually increase the memory allocation for the service which is reporting the out of memory error. In this case, it is the vxpd-svcs service.Command to increase the memory for a service. cloudvm-ram-size -C XXX vmware-vpxd-svcs Verify that the size increased: Values showing below are in MB. oot@rack-1-vc-2 [ /etc/vmware ]# cloudvm-ram-size -l vmcad = 224 vmafdd = 45 vmware-rbd-watchdog = 100 applmgmt = 284 vmware-vsan-health = 108 vmware-vsm = 214 vmware-sps = 1919 vmware-stsd = 1086 vmware-vpostgres = 2446 vmware-eam = 242 vmware-sts-idmd = 402 vmware-mbcs = 128 vcha = 46 vmware-vmon = 5 vmware-statsmonitor = 10 vmware-perfcharts = 1004 vsphere-client = 3584 vmonapi = 15 vmware-cm = 394 vmware-rhttpproxy = 89 vmware-imagebuilder = 50 vmware-sca = 128 vmware-vpxd = 9824 vsphere-ui = 1650 vmware-vapi-endpoint = 256 vmware-content-library = 672 vmdnsd = 45 vmware-updatemgr = 588 vmware-vpxd-svcs = 3328 OS = 3251 vmware-netdumper = 20 TOTAL(MB) = 32157

Support Cases