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Users cannot log in to the PowerProtect Data Manager UI, with the following error message: "The previous action could not be completed. Confirm that there is a connection to the server and log in to try again. If the problem persists, contact a system administrator for further assistance" From the PowerProtect Data Manager services, cd /usr/local/brs/puppet/scripts , and then ./ecdm_services.sh status The ui.service service is down. Restarting it does not start the service. Doing df -h shows the /log partition is full, which causes the service to not start. From the /logs partition, apparently the file local0.info from /logs/brs/rsyslog-forwarding-file/local0 is taking up all the space.
This is caused by enabling the syslog forwarding from PowerProtect Data Manager ( Settings > Logs > Syslog ) which did not purge the logs correctly.
Work around to resolve this issue: This file can be deleted or truncated. Truncate the logs: sudo truncate -s 0 /logs/brs/rsyslog-forwarding-file/local0/local0.info Delete the logs: sudo rm /logs/brs/rsyslog-forwarding-file/local0/local0.info Once done, restart the ui.service service: systemctl start ui.service
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