Symptoms

The computer shows one of the following blue screen error messages: Error 0x10E: "VIDEO_MEMORY_MANAGEMENT_INTERNAL" may be seen when running a test with Prime95.Error 0x1E: "KMODE_EXCEPTION_NOT_HANDLED" may be seen when running a test with Cinebench.Error 0x50: "PAGE_FAULT_IN_NONPAGED_AREA" may be seen when connecting Miracast. Affected Platforms: Alienware 15 DA15260Alienware 15 DA15265Dell 14 Premium DA14250

Cause

A limitation of Prime95 causes 0x10E "VIDEO_MEMORY_MANAGEMENT_INTERNAL" when running a Prime95 test.A BIOS issue causes 0x1E "KMODE_EXCEPTION_NOT_HANDLED" when running a Cinebench test and 0x50 "PAGE_FAULT_IN_NONPAGED_AREA" when connecting Miracast.

Resolution

Resolution for 0x10E "VIDEO_MEMORY_MANAGEMENT_INTERNAL" when running a Prime95 test Note: This resolution applies to the following affected platforms: Alienware 15 DA15260Alienware 15 DA15265Dell 14 Premium DA14250 Select Small FFTs (tests L1/L2/L3 caches, maximum power/heat/CPU stress). Resolution for 0x1E "KMODE_EXCEPTION_NOT_HANDLED" when running a Cinebench test or 0x50 "PAGE_FAULT_IN_NONPAGED_AREA" when connecting Miracast Note: This resolution applies to only the Dell 14 Premium DA14250. Updating to BIOS version 1.1.0 or later and updating to Intel Management Engine Components Installer version 2547.8.50.0 or later on the computer resolves the issue. To download and install the BIOS, refer to BIOS Update Guide. To download and install the Intel Management Engine Components Installer, refer to the Driver Update Guide.

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