Symptoms

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Cause

Potential Cause: Extraneous Spaces in Upgrade File Name Check the filename of the upgrade file for any unnecessary spaces, as this may be the cause of the issue. Ensure that the filename is correct and free of extra spaces before attempting to use the upgrade file. Bad File name with extra spaces: Unity-Drive-Firmware-V2-Dec-19-2016.tgz.bin (1).gpgGood File name no extra spaces: Unity-Drive-Firmware-V2-Dec-19-2016.tgz.bin.gpg To confirm if the problem matches the description in the article, check the log file SPX/var/log/messages for entries similar to the specified pattern. Searching for these specific log entries helps determine if the issue is related to the problem described in the article. 2017-02-21T23:18:19+00:00 self script: error: file /root/tmp/candidateSoftwareVersion/Unity-Drive-Firmware-V2-Dec-19-2016.tgz.bin (1).gpg does not exist2017-02-21T23:18:19+00:00 self ECOM: error running 'papi_run.sh move_file '/root/tmp/candidateSoftwareVersion/Unity-Drive-Firmware-V2-Dec-19-2016.tgz.bin (1).gpg' '/var/tmp/upgrade/images'' meta (nil): request error code: 9, command error code: 0x100

Resolution

Rename the upgrade file: Remove any spaces from the filename to ensure that it is correctly formatted.Retry the upgrade: Attempt the upgrade again with the revised filename.Troubleshoot further if needed: If the upgrade still fails, document any error messages, collect relevant logs, and reference this article when opening a service request for further assistance.

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