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tmp/license_alc.xml:1: parser error : Document is empty License install failed - Invalid license, please contact your reseller. License install failed - License operation is currently blocked , please try again later.
This occurs when a certificate (during the process of importation) goes through a DOS/Microsoft Windows transition. The DOS/Windows system places a ^M (carriage return ) character at the end of a valid footer, which results in the validation failure. - On a Unix machine, use the command to check for unwanted characters. 'cat -v ' Example: <?xml version="1.0" encoding="UTF-8"?><licenseInfo>^M <licenseHeader>^M <productName>FOS</productName>^M <licenseId>10:00:xx:xx:xx:35:xx:00</licenseId>^M <serialNumber>FOS-86-0</serialNumber>^M <featureName>^M Ports on Demand^M ^M <capacity>8</capacity>^M </featureName>^M <dateGenerated>11/28/2024</dateGenerated>^M <dateExpiry>NA</dateExpiry>^M <validityDays>NA</validityDays>^M <runningFirmwareVersion>NA</runningFirmwareVersion>^M <targetFirmwareVersion>NA</targetFirmwareVersion>^M </licenseHeader>^M <license>^M <keyIndex>9</keyIndex>^M <licSign> /yJhZZraz3CL+EHE2XPU2A/8HWtDx3ah2YDG+If7UQGIVoJ0oN/ C8ZCLPCIQks5cPt3LO+wnyGdl6trh0qdDhpzjk8RzNiZVmo=</licSign>^M </license>^M
WorkAround : -Unwanted characters could be removed by using the below command: 'unix2dos ' Or - While using Windows machine, download the license file again but do NOT open it in any text editor. Apply the certificate directly using WebTools. Resolution : There is a software defect (FOS-849790) which addresses this issue - fix was implemented in FOS v9.2.0b and 9.2.1.
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