Symptoms

Dell SS540 solid state drives (SSD) experience an error and report as predictive failure or are no longer detected in the system.PowerEdge Servers report a drive error in the Integrated Remote Access Controller (iDRAC) LifeCycle Controller Log. PDR3 The Physical Drive (PD) Disk 0 in Backplane 1 of Integrated RAID Controller 1 is not correctly functioning. Under certain conditions, the server may also report a backplane voltage error. VLT0204 The system board BP1 PG voltage is outside of range. On the VxRail Manager plugin GUI navigator, the disk's status is shown as abnormal.

Cause

Dell has identified an internal drive firmware issue that can lead to unexpected faults on SS540 SAS SSD drives. Drive model and part numbers related to this issue for VxRail products are listed below: Model NumberDell Part Number CapacityFirmware w/ FixWUSTM3240BSS200DMV85400 GBG138WUSTM3280BSS200F99F6800 GBG138WUSTR6480BSS2006VJC9800 GBG138WUSTR6416BSS2006NF961.6 TBG138WUSTVA119BSS20002X381.9 TBG138WUSTVA138BSS200FP1KF3.8 TBG138WUSTVA176BSS200KD9W77.6 TBG138

Resolution

Update the drive firmware version to G138. The firmware Importance level is "Urgent." Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical bug fixes and changes to improve functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements. VxRail engineering recommends upgrading the cluster to 7.0.530 or above in the 7.0 release and 8.0.300 or above in the 8.0 release for the fixed firmware. Drives that have experienced this error cannot be recovered and must be replaced.

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