OPERATIONAL DEFECT DATABASE
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Impacted VxRail version: 7.0.460 and 7.0.470Receives error message "Access denied" when trying to log in to VxRail using support account with the password generated by Connectivity Hub: See the following screenshot as an example:
Improper patch to version 7.0.460 and 7.0.470 of VxRail
Permanent fix: Option 1: Upgrade VxRail newer than 7.0.470. Option 2: Make a backup copy of the file: cp /home/mystic/ese/rsc/rsc_pam_authenticate.py /home/mystic/ese/rsc/rsc_pam_authenticate.py.bak Find the method run_command() in /home/mystic/ese/rsc/rsc_pam_authenticate.py on VxRail, replace it withe the following code: Workaround: Option1: Customer can manually create a new account. Technical support team can use it to login VxRail through Remote Access Application of Connectivity Hub through secure connection. Option2: Customer can setup another secure remote access environment for the technical support team to login VxRail.
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