OPERATIONAL DEFECT DATABASE
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Dell laptop may not be able to sign in to a Microsoft account. The issue occurs after the following steps are performed: Start the operating system with your Microsoft account.Turn on BitLocker.Save the recovery key to your Microsoft account.Restart the computer, tap F12 key repeatedly, and open SupportAssist OS Recovery.Connect to the Internet.Click the Disk Cloning option and sign in to your Microsoft count.The issue occurs, and you cannot sign in to your Microsoft account with the message that reads: Something went wrong. Affected Platforms: Dell 14 DC14255Dell 14 Plus 2-in-1 DB04250Dell 16 DC16255Dell 16 DC16256Dell 16 Plus 2-in-1 DB06250Dell 16 Premium DA16250Dell Pro 13 Plus PB13255Dell Pro 14 PC14255Dell Pro 14 Plus PB14255Dell Pro 16 PC16255Dell Pro 16 Plus PB16255Dell Pro Slim QCS1255
This is a browser compatible issue. The current browser engine (IE) within Service OS is not able to render the latest HTML based contents for few Microsoft website pages. Using Microsoft Edge or Google Chrome in SupportAssist OS Recovery fixes the issue.
Updating to SupportAssist OS recovery version 5.5.14 or later on the following products resolves the issue. To download and install the application, refer to How to Download and Install Dell Drivers and Firmware. Dell 14 Plus 2-in-1 DB04250Dell 16 Plus 2-in-1 DB06250Dell 16 Premium DA16250Dell Pro 13 Plus PB13255Dell Pro 14 PC14255Dell Pro 14 Plus PB14255Dell Pro 16 PC16255Dell Pro 16 Plus PB16255 A new version of SupportAssist OS Recovery 5.5.15 is expected to be released in November 2025 to fix the issue for the following products. Dell 14 DC14255Dell 16 DC16255Dell 16 DC16256Dell Pro Slim QCS1255 As a workaround, follow these steps to recover from the issue. Turn on the computer, tap F12 key repeatedly, and open SupportAssist OS Recovery.Click the Disk Cloning option and select Enter key manually option to disable the BitLocker encryption.
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