Symptoms

The laptops listed in Table 1 below may be configured with a high-performance MIPI camera. These laptops require a different set of drivers than laptops with conventional webcams. Missing or incorrect drivers can cause camera issues, where the integrated camera or webcam stops working in Teams, Zoom, Discord, and other applications. Other symptoms may include: An error in the Windows Camera app: (See the first picture) We cannot find your camera A Yellow bang on the Intel AVStream Camera, or Camera sensor, or Intel Control logic in Device ManagerSometimes, no errors are seen in Device ManagerCamera not detected under Bluetooth and Device → Cameras (See the second picture)Webcam is not working in Teams, Zoom, Discord, or other applications Note: MIPI cameras are not supported in preboot diagnostics. There are no camera functional tests, and no hardware ID is listed. This does not indicate a hardware failure. Sometimes there is no abnormal device in the Device Manager, but your camera may not be detected under Bluetooth and Device → Cameras. Table 1: Affected ProductsDell LaptopsDell Pro LaptopsDell Pro Max Laptops Dell 14 Premium DA14250Dell Pro 14 Premium PA14250Dell Pro Max 14 MC14250 Dell 16 Premium DA16250Dell Pro 13 Premium PA13250Dell Pro Max 14 Premium MA14250 Dell Pro 16 Plus PB16250Dell Pro Max 16 MC16250 Dell Pro 14 Plus PB14250Dell Pro Max 16 Premium MA16250 Dell Pro 13 Plus PB13250 Table 2: Older Affected ProductsLatitude LaptopsPrecision Mobile WorkstationXPS LaptopsLatitude 9450 2-in-1Precision 5690XPS 16 9640Latitude 9440 2-in-1Precision 5680XPS 13 9350Latitude 9430Precision 5490XPS 14 9440Latitude 9330Precision 5480XPS 13 9340Latitude 9420Precision 5470XPS 13 Plus 9320Latitude 7650 XPS 13 9315Latitude 7450 XPS 13 9315 2-in-1Latitude 7350 Detachable Latitude 7350 Latitude 7640 Latitude 7440 Latitude 7340 Latitude 7030 Rugged Extreme Latitude 7230 Rugged Extreme Latitude 7320 Detachable Latitude 9450 2-in-1

Cause

Windows Update, Norton Updater, and other utilities can push incorrect or incomplete drivers. This can also happen when reinstalling the OS, deploying a corporate OS image, or manually installing drivers. There are dependencies on other Intel drivers that must be installed in a specific order.

Resolution

Note: Administrator rights on your laptop are required to install any drivers and applications or configure your operating system. Dell Knowledge Base Article: How to Download and Install Dell Drivers Ensure that the checkbox next to Enable Camera in the BIOS is filled. Install the latest Intel 2D Imaging, MCU, Visual Sensing Controller Driver for Camera from the Dell Website by running the executable file. Note: The driver package on the Dell download site includes a utility that removes old driver files. The entire process may take one to two minutes with no progress bar displayed. Wait for the new window to open that confirms the driver is successfully installed. The removal utility is not included with automatic updates done by Windows Update. Reboot and confirm that the camera is working using the Windows Camera app. If the camera is still not working, then update all the related drivers and BIOS. There are two options: (Highly Recommended) Run Windows Update, Dell Command Update (commercial platforms), Dell Update (consumer platforms), or SupportAssist (all platforms) to update all drivers to the latest version: How to Update Drivers on My Dell Computer.Manually download and install the latest versions of these drivers from the Dell website. All these drivers are required for the camera to work correctly. Intel Chipset Device SoftwareIntel Graphics or Arc Graphics DriverIntel Integrated Sensor Solution Driver (Related to the Intel Visual Sensing Controller (Intel Clover Falls (CVF)) or User Presence Detection (UPD).)Intel Serial I/O DriverIntel Management Engine Components Installer5Update to the latest version of the BIOS that is available Reboot your laptop after installing all the drivers to confirm the problem is resolved. Yes, the problem is resolved. No further action is needed.No, the problem is not resolved. Contact Dell Technical Support for additional assistance.

Support Cases