Symptoms

Affected Platforms: Latitude 3330Latitude 3420Latitude 3430Latitude 3520Latitude 3530Inspiron 5410Inspiron 5418Inspiron 5510Inspiron 5518Inspiron 5625Inspiron 13 5320Inspiron 13 5330Inspiron 14 5425Inspiron 14 5420Inspiron 14 5435Inspiron 14 5430Inspiron 14 Plus 7420Inspiron 14 7425 2-in-1Inspiron 14 7430 2-in-1Inspiron 14 7435 2-in-1Inspiron 16 5620Inspiron 16 Plus 7620Inspiron 16 5630Inspiron 16 5635Inspiron 16 7630 2-in-1Inspiron 16 7635 2-in-1Vostro 5320Vostro 5410Vostro 5510Vostro 5620Vostro 7620Vostro 16 5630 When the computer powers on, the laptop blocks the BIOS warning message, and the computer cannot charge the battery.

Cause

EC cannot get battery-related information and stops charging due to authentication failure and determined that it is a non-Dell battery.

Resolution

Containment when the issue has already happened: For Intel platforms, end users should remove AC and shutdown the computer for at least two minutes and then power on the computer.For AMD platforms, end users must remove the AC adapter and shutdown the computer for at least two minutes and then power on twice. Update the BIOS to resolve the issue: Dell ComputerBIOS VersionLatitude 3420/35201.26.0Latitude 3430/35301.8.0Inspiron 14 5425Inspiron 5625Inspiron 14 7425 2-in-1Inspiron 5410/54182.19.0Inspiron 5510/5518Vostro 5410Vostro 5510Inspiron 13 53201.10.0Vostro 5320Inspiron 14 54201.13.0Inspiron 16 5620Vostro 5620Inspiron 14 Plus 74201.12.0Inspiron 16 Plus 7620Vostro 7620Latitude 3330Inspiron 13 53301.2.0Inspiron 14 7430 2-in-11.2.1Inspiron 14 5430Inspiron 16 5630Inspiron 16 7630 2-in-1Vostro 16 5630Inspiron 14 7435 2-in-11.0.0Inspiron 14 5435Inspiron 16 5635Inspiron 16 7635 2-in-1

Support Cases