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Deploying a new Reporting Engine or upgrading to 19.17.0-10 fails with: Node configuration failed. Failed to start the report service. The following errors are found in the /var/log/dellemc/reporting/reporting-service/reporting-service.log : YYYY-MM-DD HH:MM:SS INFO [PID_IS_UNDEFINED] [main] [c.e.a.common.util.Util.isCertsConfigured(44)] - Is certificates configured false YYYY-MM-DD HH:MM:SS ERROR [PID_IS_UNDEFINED] [main] [c.e.c.s.CoreStartupApplication.init(44)] - Not able to initialize services, missing required certificates. The Reporting Node has been configured with three Domain Name Server (DNS) entries. The nslookup of the IP address fails on the Reporting Node fails with: ppdmreportengine:# nslookup 192.168.9.152nslookup: parse of /etc/resolv.conf failed
The certificate generation process fails because the Reporting Node is not able to perform a nslookup of the Reporting node IP address. The certification generation requires the Fully Qualified Domain Name (FQDN) that is retrieved from the nslookup output. The nslookup failure is caused due to the nameserver content of the /etc/resolv.conf file. Instead of having separate entries for each nameserver, the secondary and Tertiary DNS entries were merged into one line. nameserver 192.168.9.100 nameserver 192.168.9.1,192.168.9.2
The issue has been resolved in the PowerProtect Data Manager release 19.17.0-18. Install the latest PowerProtect Data Manager release to resolve the symptom. The newest available releases are available on the PowerProtect Data Manager Drivers & Downloads page . To work around the issue on PowerProtect 19.17.0-10, contact Dell Support for assistance or further questions.
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