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Encountering or observing the following symptoms: Failed drive Missing drive Drive not detected by iDRAC In some scenarios, this failure could also trigger a backplane voltage error. Example logs: Lifecycle Controller (LC) log example: 11/2/2023 8:32 iDRAC Storage Critical PDR3 The Physical Drive (PD) Disk 0 in Backplane 1 of Integrated RAID Controller 1 is not correctly functioning. Part number TW00xxxxxxxxxxxxxxxA00. 11/9/2023 5:11 iDRAC Storage Critical PDR3 The Physical Drive (PD) Disk 3 in Backplane 1 of Integrated RAID Controller 1 is not correctly functioning. Part number TW00xxxxxxxxxxxxxxxA00. 11/9/2023 5:11 SEL System Health Critical VLT0204 The system board BP1 PG voltage is outside of range. 11/17/2023 0:53 SEL System Health Critical VLT0204 The system board Pfault fail-safe voltage is outside of range. 11/17/2023 0:53 SEL System Health Critical VLT0204 The system board BP1 PG voltage is outside of range. PERC TTY log example: (PHY BAD events): C0:EVT#60333-06/11/24 14:55:20: 185=Enclosure PD 40(c None/p1) phy bad for slot 1 C0:ld sync: all LDs sync'd, 00 offline lds, of 01 total lds C0:EVT#02534-12/07/23 0:37:50: 185=Enclosure PD 40(c None/p1) phy bad for slot 3 C0:SMBE: Ses Bad Phy RC 4 ePd 40 s 3 be 3
Dell Technologies has identified a firmware issue that may cause unexpected faults in Dell Intel SSD drives. Any of these drives operating on any firmware version prior to the new DL7A release may experience premature failures. Impacted Intel drive part numbers: DPN Description Firmware w/ Fix 00DJ5 SSDR,480G,2E,IT06,2.5,I-YV,EC DL7A 5M8Y4 SSDR,960G,RET2,2.5,YOUNGSVI,EC DL7A D5C1D SSDR,480G,MET2,2.5,YOUNGSVI,EC DL7A 6J65H SSDR,1.9T,RET2,2.5,YOUNGSVI,EC DL7A 6XW3M SSDR,1.9T,MET2,2.5,YOUNGSVI,EC DL7A KM4C4 SSDR,3.8T,RET2,2.5,YOUNGSVI,EC DL7A 53KHR SSDR,480G,RET2,2.5,YOUNGSVI,EC DL7A DYMD0 SSDR,960G,MET2,2.5,YOUNGSVI,EC DL7A 572Y6 SSDR,3.8T,MET2,2.5,YOUNGSVI,EC DL7A GHD66 SSDR,240G,RET2,2.5,YOUNGSVI,EC DL7A XKP9T SSDR,7.6T,RET2,2.5,YOUNGSVI,EC DL7A 7KDJJ SSDR,3.8T,2E,IT06,2.5,I-YV,EC DL7A 8MHYH SSDR,960G,2E,IT06,2.5,I-YV,EC DL7A 8RXV5 SSDR,1.9T,2E,IT06,2.5,I-YV,EC DL7A F6H8H SSDR,960G,2E,IT06,2.5,I-YV,EC DL7A GX439 SSDR,480G,2E,IT06,2.5,I-YV,EC DL7A VYYW8 SSDR,1.9T,2E,IT06,2.5,I-YV,EC DL7A WNPN1 SSDR,3.8T,2E,IT06,2.5,I-YV,EC DL7A CM88M SSDR,240G,2E,IT06,M.2,I-YV,EC DL7A M7F5D SSDR,480G,2E,IT06,M.2,I-YV,EC DL7A
Update the drive firmware version to DL7A or newer. https://www.dell.com/support/home/drivers/driversdetails?driverid=9rf8x This update has been categorized as URGENT as should be applied at the earliest available opportunity. Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical bug fixes and changes to improve the functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements.
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