Symptoms

A USB Type-C port and cable show no video with affected Alienware and XPS computers. Affected Platforms: Alienware Area-51 Threadripper Edition R3 and R6Alienware Area-51 R4 and R5Alienware Aurora R6Alienware Aurora R13Alienware Aurora Ryzen Edition R14Alienware Aurora R15Alienware Aurora R16XPS 8950XPS 8960

Cause

The USB Type-C port on affected Alienware and XPS platforms has no video output by design.

Resolution

Support for Alienware Area-51 Threadripper Edition R3 and R6 - Refer to the Setup and Specifications manual for either the R3 or the R6, then the PCI-Express graphics card installation matrix.Support for Alienware Area-51 R4 and R5 - Refer to the Setup and Specifications manual for either the R4 or the R5, then the PCI-Express graphics card installation matrix.Support for Alienware Aurora R6 - Refer to the Setup and Specifications manual, then the Ports and connectors section.Support for Alienware Aurora R13 Documentation - Refer to the Setup and Specifications manual, then the GPU - Discrete section.Support for Alienware Aurora Ryzen Edition R14 Documentation - Refer to the Setup and Specifications manual, then the GPU - Discrete section.Support for Alienware Aurora R15 Documentation - Refer to the Setup and Specifications manual, then the Video section.Support for Alienware Aurora R16 Documentation - Refer to the Owner’s manual, then the Video section.Support for XPS 8950 Documentation - Refer to the Setup and Specifications manual, then the GPU - Integrated or the GPU - Discrete section.Support for XPS 8960 Documentation - Refer to the Setup and Specifications manual, then the GPU - Integrated or the Video section.

Support Cases