Loading...
Loading...
The PowerProtect Data Manager is used to protect the Linux Servers with the file system agent (application agent). The application agent registration with the fully qualified domain name (FQDN) or IP fails with "preferred address is invalid." [root@my-application-agent]# /opt/dpsapps/agentsvc/register.sh --enable AgentService is already commissioned. Enter the PowerProtect Data Manager server FQDN or IP address: my-ppdm.my-domain.com The PowerProtect Data Manager server FQDN or IP address that is used by the application agent host is my-ppdm.my-domain.com To use the Fully Qualified Domain Name (FQDN) as the preferred address for the agent host, in the PowerProtect Data Manager UI, go to Infrastructure > Application Agents and select Configure DNS Name Resolution. Enter the preferred FQDN or IP address of the application host: my-application-agent.my-domain.com preferred address is invalid Enter the preferred FQDN or IP address of the application host: XXX.XXX.XXX.XXX preferred address is invalid Failed to get a valid preferred address of the application host even after 2 attempts. Failing registration The name resolution between the application agent and PowerProtect Data Manager is working properly. The PowerProtect Data Manager Application Agents page shows a registration with the application agent IP address and localhost.localdomain.
The application agents /etc/hosts file contains a 127.0.0.1 loopback entry for localhost.localdomain. The localhost.localdomain i s causing the application agent configuration to use the incorrect name during the registration. [root@my-application-agent]# cat /etc/hosts 127.0.0.1 localhost.localdomain locoalhost ::1 localhost.localdomain locoalhost XXX.XXX.XXX.XXX my-application-agent.my-domain.com my-application-agent
The application agents /etc/hosts file lines for localhost.localdomain should be commented or updated to reflect the application agents name. [root@my-application-agent]# cat /etc/hosts #127.0.0.1 localhost.localdomain locoalhost #::1 localhost.localdomain locoalhost XXX.XXX.XXX.XXX my-application-agent.my-domain.com my-application-agent or [root@my-application-agent]# cat /etc/hosts XXX.XXX.XXX.XXX my-application-agent.my-domain.com my-application-agent 127.0.0.1 my-application-agent.my-domain.com my-application-agent ::1 my-application-agent.my-domain.com my-application-agent
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.