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The PowerProtect Data Manager for Microsoft Application Agent is used to protect Microsoft SQL Server databases. Microsoft SQL Server database backups fail with ABA0002, indicating an error when accessing the lockbox. ABA0002: MY_MSSQL_POLICY: Unable to backup MICROSOFT_SQL_DATABASE asset MY_DATABASE on my-server.my-domain.com to storage target MY_MSSQL_POLICY_STORAGE because of an agent issue.The protection policy backup was unsuccessful because of an agent issue.Review the error message for a resolution. If there is no resolution, and the issue persists, contact Dell Customer Support.Read LessThe protection policy configuration was unsuccessful because the Agent failed with the following error: Error encountered while retrieving information from the lockbox 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb' The Lockbox contains no entries.
The agent.clb lockbox information is corrupt. The root cause of the corruption is not known.
Rename the agent.clb lockbox file to re-create the content. Authenticate to the Microsoft Application Agent Client experiencing the symptom. In Windows Explorer, browse to the lockbox directory ( C:\Program Files\DPSAPPS\common\lockbox ). Rename the existing agents.clb file to agents.clb.old . Restart the Dell VM Direct Agent service using the Services console ( services.msc ) . Start a Microsoft Application Agent SQL Agent backup to re-create the agents.clb lockbox content.
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