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If Dell SupportAssist is enabled following a long duration where it failed to start, the PowerStore Manager UI may stop responding. A PowerStore node may unexpectedly restart or enter service mode. This should not affect host I/O.
When enabling SupportAssist fails, the state should revert to Disabled. Due to a software issue, SupportAssist may fail to start and not revert to the Disabled state. If an appliance remains in that state for a long period of time (several months), it can lead to the PowerStore Manager UI unexpectedly stopping. The issue can also manifest when SupportAssist is enabled, but connectivity to Dell is down for many weeks. This issue could also be the result of a failed NDU where the Rollback was successful.
This issue is fixed in PowerStoreOS 4.0.0.0 & 3.6.1.3. Workaround Contact Dell Technical Support to confirm this issue has occurred and for recovery guidelines. Reference this KB Article in the Service Request for expedited handling.
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