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When trying to run the advisory report as part of a VxRail local or Internet upgrade the system may encounter the following error: Failed to generate the advisory report. Please retry the operation after some time. The VxRail Manager /var/log/mystic/web.log indicates: 2023-07-25 05:53:58,070 ERROR [LCM] [tomcat-http--1] c.e.m.m.w.w.RestErrorHandler [RestErrorHandler.java:169] Handling exception for request ServletWebRequest: uri=/lcm/mystic/private/lcm/internet-upgrade-plan/70452201;client=172.28.175.208 com.emc.mystic.manager.upgrade.exception.LcmInternalServerError: Failed getting upgrade plan. Failed to get available release, check log of {} for detail at com.emc.mystic.manager.upgrade.controller.LcmRequestValidationErrors.failedGettingUpgradePlan(LcmRequestValidationErrors.java:68) ... 2023-07-25 12:28:32,825 INFO [LCM] [lcm-executor-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:17] Try to translate message: Failed to generate the advisory report. Please retry the operation after some time. 2023-07-25 12:28:32,825 INFO [LCM] [lcm-executor-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:19] Succeeded to translate message: Failed to generate the advisory report. Please retry the operation after some time. -> Failed to generate the advisory report. Please retry the operation after some time. 2023-07-25 12:28:32,903 INFO [LCM] [lcm-cvs-0] c.d.v.l.d.p.i.MysticClusterReaderDO [MysticClusterReaderDO.java:189] Return value from cluster DO: ['STANDARD', 'UNAVAILABLE']
An unexpected conflict: An incorrect value is left on one of the VxRail services that tracks the compliance baseline task on which the advisory report functionality is based. This affects the following attempts and results in failure.
This issue has been addressed in VxRail release 7.0.480. It is also to be addressed in a future 8.0 VxRail release. Available workaround on affected releases: Take a snapshot of the VxRail Manager Service VM . Run a Restart Guest Operating System reboot of the VxRail Manager VM . Wait until all services are back online and retry the Advisory report activity . Contact Dell Technical Support or your Authorized Service Representative and quote this Dell Knowledge Base article for assistance if these symptoms are encountered and this workaround does not resolve the issue.
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