Symptoms
During a VxRail upgrade, the firmware upgrade fails on the node. Further review of the Lifecycle logs shows failures such as the following:
2022-11-04 06:50:47 JCP042 Job JID_675149907939 failed because Unable to extract payloads from Update Package.
2022-11-04 06:50:47 RED008 Unable to extract payloads from Update Package.
2022-11-04 06:50:36 RED032 Reached the maximum size limit allowed for storing firmware images, Deleted all rollback firmware images
2022-11-04 06:49:54 RED096 iDRAC flash storage has reached its upper limits. Rollback is no longer supported for this component.
2022-11-04 06:49:51 RED110 Downloading the BIOS_8JY6W_WN64_2.14.2.EXE update package.
2022-11-04 06:36:31 RED054 An update job JID_675149907939 was created.
2022-11-04 06:36:30 JCP027 The (installation or configuration) job JID_675149907939 is successfully created on iDRAC.
This issue was seen in the field on iDRAC versions 5.10.10.00 - 5.10.30.201 which impacts VxRail version 7.0.371 - 7.0.401.
Cause
The iDRAC is in a state that prevents staging any firmware outside of the iDRAC firmware itself.
Resolution
Long-term resolution is upgrading to VxRail versions 7.0.450 and later which includes iDRAC firmware that automatically resolves this issue.
If in the middle of the upgrade from an impacted version (7.0.371-7.0.401) and you are unable to switch to a version 7.0.450 and later, contact Dell Support for assistance in working around.
