Symptoms

This is applicable for installing SupportAssist for Home PCs version 4.0 and above. If SupportAssist fails to install, it shows a specific error code on the bottom right of the screen. This article provides descriptions for each error code and guides you with possible recovery options. If issues persist, contact Dell Technical Support. Affected Products: SupportAssist for Home PCs Affected Versions: v4.0 and Later

Cause

Reference the error codes in the Resolution section for more information.

Resolution

Error CodeDescriptionPossible Recovery Options87One of the parameters was invalid.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1601The Windows Installer service could not be accessed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1603A fatal error occurred during installation.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1610The configuration data for this product is corrupt.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1612The installation source for this product is not available.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1614The product is uninstalled.The product is uninstalled. Restart your computer and retry the install again.1618Another installation is already in progress.Complete in progress installation before proceeding with this install. For more information about Mutex, reference MSIExecute Mutex. Restart your computer and try to install again.1619ERROR_INSTALL_PACKAGE_OPEN_FAILEDRestart your computer and try to install again. If the issue persists, contact the application vendor or contact Dell Technical Support to verify that this is a valid Windows Installer package.1620This installation package could not be opened.Contact the application vendor or contact Dell Technical Support to verify that this is a valid Windows Installer package.1621ERROR_INSTALL_UI_FAILURERestart your computer and try to install again. If the issue persists, contact the application vendor or contact Dell Technical Support to verify that this is a valid Windows Installer package.1622There was an error when opening the installation log file.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1624There was an error when applying transforms.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1625This installation is forbidden by system policy.Contact your company system administrator.1626ERROR_FUNCTION_NOT_CALLEDRestart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1627ERROR_FUNCTION_FAILEDRestart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1628An invalid or unknown table was specified.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.1631The Windows Installer service failed to start.Contact your company system administrator, application vendor, or contact Dell Technical Support.1632The Temp folder is either full or inaccessible.Verify that the Temp folder (C:\Windows\Temp) exists and you can write to it. If yes, restart your computer and try to install again. If no, then contact your company administrator for the access.1633This installation package is not supported on this platform.Reference the latest user guide to find supported models and platforms: Support for SupportAssist for Home PCs Documentation.1635This patch package could not be opened.Contact the application vendor or contact Dell Technical Support to verify that this is a valid Windows Installer package.1636This patch package could not be opened.Contact the application vendor or contact Dell Technical Support to verify that this is a valid Windows Installer patch package.1637This patch package cannot be processed by the Windows Installer service.You must install a Windows service pack that contains a newer version of the Windows Installer service.1638Another version of this product is already installed.Installation of this version cannot continue. To configure or remove the existing version of this product, go to Control Panel and then Programs and Features. Select the existing SupportAssist version, then right-click it and select Uninstall.1639ERROR_INVALID_COMMAND_LINEContact the application vendor or contact Dell Technical Support to verify that this is a valid Windows Installer package.1640ERROR_INSTALL_REMOTE_DISALLOWEDThe current user is not permitted to perform installations from a client session of a server running the Terminal Server role service.1641Installation done, reboot initiated.This message confirms that installation is successful, and the computer is restarted.1642The installer cannot install the upgrade patch because the program being upgraded may be missing, or the upgrade patch updates a different version of the program.Contact the application vendor or contact Dell Technical Support.1643The patch package is not permitted by system policy.Contact your company system administrator. After changing permissions, restart your computer and try to install again.1644One or more customizations are not permitted by system policy.Contact your company system administrator. After changing permissions, restart your computer and try to install again.3010Installation done, reboot required.Installation is successful. Restart the computer before using SupportAssist.9501A commercial version is already installed.Contact your company system administrator.9502Pro-manage version of SupportAssist is installed.Contact your company system administrator.9503.NET Framework is installed and requires a restart to continue.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9504Not enough space is available in storage.Clean some files in the C: drive to create space and then try again to install. You may require 1 GB of free space in the C: drive to install SupportAssist.9505Platform not supported.You cannot install a SupportAssist consumer version on this platform or model. Contact your company system administrator.9506Operating system not supported.Upgrade the operating system and try to install it again.9507Directory creation failed.Restart your computer and try to install with admin privileges (as administrator).9508.cab download failed.Retry the install and confirm that the Internet connection is available throughout the installation process.9509.cab validation failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9510.cab decompression failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9511.msi download failed.Retry the install and confirm that the Internet connection is available throughout the installation process.9512.msp download failed.Retry the install and confirm that the Internet connection is available throughout the installation process.9513.msi hash validation failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9514.msp hash validation failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9515.msi installation failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9516.msp installation failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9517.NET Framework installation failed.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9518.NET Framework download failed.Retry the install and confirm that Internet connection is available throughout the installation process.9519SupportAssist is busy with some critical task.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.9520Installation failed with an unknown reason.Restart your computer and try to install again once. If the issue persists, contact Dell Technical Support.

Support Cases