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Keyboard malfunction may occur when swiping quickly across adjacent keys. For example, when typing over 10 keys from Q to P with a time interval of approximately 0.7 seconds, intermediate keystrokes may be lost or generated out of sequence. It is not limited to the Q to P keys, but the issue can be seen with any keys that are adjacent. Affected Platforms: Alienware 16 Aurora AC16250 Alienware 16X Aurora AC16251 Dell 14 Premium DA14250 Dell 16 Premium DA16250 XPS 14 DA14260 XPS 16 DA16260
No cause information is available.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter. Updating the BIOS to the following version resolves the issue. To download and install the BIOS, refer to the BIOS Update Guide . XPS 14 DA14260 and XPS 16 DA16260 Version 1.4.1 and later Dell 14 Premium DA14250 Version 1.9.1 and later Dell 16 Premium DA16250 Version 1.11.0 and later Alienware 16 Aurora AC16250 Version 1.11.0 and later Alienware 16X Aurora AC16251 Version 2.2.1 and later
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