Symptoms

Lifecycle Manager (LCM) failed at vCenter upgrade step: Failed to execute task PscEnableSSHTask.lcm-web.log: 2023-03-20 16:31:22,075 INFO [LCM] [upgrade-task-0] c.d.v.l.d.p.i.SystemReaderDo [SystemReaderDo.java:162] Current vc version is 7.0.3 2023-03-20 16:31:22,075 INFO [LCM] [upgrade-task-0] c.d.v.l.d.p.i.SystemReaderDo [SystemReaderDo.java:164] In or after vc 7.0.0, psc is the same as vc when embedded. Using vc instead 2023-03-20 16:31:22,299 ERROR [LCM] [lcm-vc-0] c.v.l.t.SimpleUpgradeTaskExecutor [SimpleUpgradeTaskExecutor.java:82] Failed to execute task PscEnableSSHTask. java.util.concurrent.ExecutionException: java.lang.NullPointerException at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205) at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:72) at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:127) at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:133) at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:150) at com.vce.lcm.core.upgrade.vc.AbstractVCUpgrader.performUpgrade(AbstractVCUpgrader.java:107) at com.vce.lcm.core.upgrade.ComponentUpgradeService.performComponentUpgrade(ComponentUpgradeService.java:206) at com.vce.lcm.core.upgrade.VcUpgradeServiceImpl.performUpgrade(VcUpgradeServiceImpl.java:108) at com.emc.mystic.manager.upgrade.service.LcmVcUpgradeServiceImpl$1.run(LcmVcUpgradeServiceImpl.java:86) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829) Caused by: java.lang.NullPointerException: null at java.base/java.util.Objects.requireNonNull(Objects.java:221) at com.vce.lcm.core.upgrade.vc.task.VCVASSHServiceTask.perform(VCVASSHServiceTask.java:133) at com.vce.lcm.task.UpgradeTask.execute(UpgradeTask.java:58) at com.vce.lcm.task.SimpleUpgradeTaskExecutor.lambda$execute$0(SimpleUpgradeTaskExecutor.java:65) ... 4 common frames omitted

Cause

For a major version VxRail upgrade, when lcmProperties.vclcm.upgrade.enabled flag is set to false, the internal vCenter upgrade falls into legacy method, which requests the Platform Service Controller (PSC) info while the PSC is already embedded into vCenter.

Resolution

Confirm that user is able to SSH to vCenter using administrator@vsphere.local and vCenter Management accounts.To resolve the issue: Follow VxRail: How to Cancel a VxRail 7.0.X/8.0.X Upgrade Manually Without Using the Cancel Button to manually cancel upgradeModify the file on VxRail Manager, /var/lib/vmware-marvin/lcm_advanced_mode.properties. Reset the parameters to below default values: lcmProperties.vclcm.upgrade.enabled=truelcmProperties.upgrade.advanced.mode.on=false If a new port group 'VM Network for upgrade' is created in vCenter, delete the port group.Restart VxRail upgrade.

Support Cases