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Error while launching NetWorker Management Console (NMC) user interface (UI): An error occured while validating user credentials. Verify that the NetWorker Authentication service is running [Could not resolve host <NetWorker server> Server message Make sure the server is running] Figure 1: NMC UI Error Message The NetWorker Authentication service is running on the AUTHC server that the NMC uses: NetWorker: How To Identify Which Server is the Authentication Server Used By NMC and NWUI The NMC server can resolve the AUTHC server and communicate with port 9090: nsrports -t AUTHC_SERVER_NAME -p 9090 The NMC server package is installed on its own standalone system separate from the NetWorker server.
Failure to launch was due to an error in the NMC Launcher window. In the "Connect to NMC server, enter NMC server or IP address," the hostname of the NetWorker server was selected instead of the NMC server.
Enter the NMC server hostname in the NetWorker Runtime Environment (NRE) launcher window. Figure 2: NRE Launcher Window Entering a host in this field stores it in the NRE host lists file. This can be cleared by renaming or deleting the C:\Program Files\NRE\config\hostlists file.
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