Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options. Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause for respective alerts has been explained in the Resolution section.

Resolution

Alert IDXMS_DAE_CONTROLLER_SAS1_PORT_ENABLED_STATE_SYSTEM_DISABLEDAlert TextPort A on bus %(bus_num) enclosure %(encl_num) %(identification) is not healthy and has been disabled.Error Code(0x00307903)ResolutionCause This alert is raised if the Expansion enclosure port A enabled state has changed and as a result the performance may be degraded. Solution Verify Port A connectivity to the expansion enclosure. Try reinserting or replacing the cable. Refer to the Dell EMC PowerStore Power Down and Reboot Procedures Guide for more details. Contact technical support for further assistance so they can review the underlying cause of the error to determine the best course of action. Alert IDXMS_DAE_CONTROLLER_SAS2_PORT_ENABLED_STATE_SYSTEM_DISABLEDAlert TextPort B on bus %(bus_num) enclosure %(encl_num) %(identification) is not healthy and has been disabled.Error Code(0x00307A03)ResolutionCause This alert is raised if the Expansion enclosure port B enabled state has changed and as a result the performance may be degraded. Solution Verify Port B connectivity to the expansion enclosure. Try reinserting or replacing the cable. Refer to the Dell EMC PowerStore Power Down and Reboot Procedures Guide for more details. Contact technical support for further assistance so they can review the underlying cause of the error to determine the best course of action.

Support Cases