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Unisphere for PowerMax alert: Alert Description =Symmetrix 000123456789 : Service Processor down or not communicating with array. OR C:\TestLab> symevent list -sid 789Symmetrix ID: 000123456789 Time Zone : Coordinated Universal TimeDetection time Dir Src Category Severity Error Num ------------------------ ------ ---- ------------- ------------ ---------- Sun Jul 10 19:25:36 2022 IM-1A Symm Communication Warning 0x0019 The Symmetrix Service Processor or MMCS is not communicating with the Symmetrix
This usually occurs when any of the MMCS reboots. If any MMCS becomes unresponsive/hung it tries to self-reboot to fix itself. This message is expected and is by design.
Wait for two hours then run Unisphere for PowerMax Health Check. Select the array > SYSTEM HEALTH > Actions RUN HEALTH CHECK . If it comes clean, the error is recovered, and no additional action is required. If it fails for any of the Tests, raise a service request with Dell Technologies PowerMax Support for further troubleshooting. If this alert is too frequent, reach out to Dell Technologies PowerMax Support for detailed analysis. Reference KB article for Unisphere for PowerMax Health Check is KB VxBlock: How to run a Health Check on VMAX3 or PowerMax from Unisphere . Reference KB article for Solutions Enabler Health Check is KB PowerMax/VMAX: How to run Health Check using Solutions Enabler (SYMCLI) . NOTE: The alert must be deleted from the Unisphere for PowerMax alerts section. The alert will not be deleted automatically.
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