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The PowerProtect interface job detail shows: ABV0025: VM Direct engine is unable to configure Protection for the virtual machine 'MY_VM' on vCenter 'MY_VCENTER'.The VM Direct engine cannot complete protection of this virtual machine because the protection configuration was unsuccessful.Review the error details and summary log in the Jobs window, or review the log files at /var/log/brs/vmdm for more detailed information to troubleshoot the issue. The PowerProtect /var/log/brs/vmdm/vmdm.log shows: ... YYYY-MM-DD HH:MM:SS INFO [vpe-thread-20] [00000000-0000-4000-b000-000000000000][][][TRACE_ID:922de35561173b04;JOB_ID:b6e9f86a9abfdc2c][] [c.e.b.v.v.u.SdmEnableProtectUtil.isSdmEligible(713)] - Asset MY_VM, Host Version 7.0.3, Inventory Source Version 7.0.3, SDM Eligible Version 7.0.3 YYYY-MM-DD HH:MM:SS INFO [vpe-thread-20] [00000000-0000-4000-b000-000000000000][][][TRACE_ID:922de35561173b04;JOB_ID:b6e9f86a9abfdc2c][] [c.e.b.v.v.a.VPEConfigureOp.isVibInstalled(286)] - VIB is installed. DisableAutoSoftwarePackagesManage false YYYY-MM-DD HH:MM:SS INFO [vpe-thread-20] [00000000-0000-4000-b000-000000000000][][][TRACE_ID:922de35561173b04;JOB_ID:b6e9f86a9abfdc2c][] [c.e.b.v.util.CommonUtils.dump(120)] - Dump DpProtectOpSpec: { "vendorId" : "Dell EMC PowerProtect", "state" : true, "pe" : { "vmRef" : { "value" : "vm-14065", "type" : "VirtualMachine" }, "includedDiskKeys" : [ 2000 ] } } YYYY-MM-DD HH:MM:SS WARN [vpe-thread-20] [00000000-0000-4000-b000-000000000000][][][TRACE_ID:922de35561173b04;JOB_ID:b6e9f86a9abfdc2c][] [c.e.b.v.v.a.VPEConfigureOp.logErrorStack(64)] - Unable to configure MY_VM com.sun.xml.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: null Please see the server log to find more detail regarding exact cause of the failure. at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:163) at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:103) at com.sun.xml.ws.client.sei.StubHandler.readResponse(StubHandler.java:223) at com.sun.xml.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:176) at com.sun.xml.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:263) at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:88) at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:61) YYYY-MM-DD HH:MM:SS ERROR [vpe-thread-20] [00000000-0000-4000-b000-000000000000][][][TRACE_ID:922de35561173b04;JOB_ID:b6e9f86a9abfdc2c][] [c.e.b.v.v.a.VPEConfigureOp.buildWorkflowException(365)] - Unable to create configuration -- Client received SOAP Fault from server: null Please see the server log to find more detail regarding exact cause of the failure. Parameters: { "asset" : "MY_VM", "plc" : "MY_POLICY_NAME", "dataConsistency" : "CRASH_CONSISTENT", "storage" : "MY_PPDM_DD", "storageUnit" : "MY_STORAGE_NAME", "taskId" : "c35f9888-0ad1-4b7b-8165-a12ffcf02bff", "vcenter" : "MY_VCENTER" } Result: { "status" : "Failure", "error" : "Client received SOAP Fault from server: null Please see the server log to find more detail regarding exact cause of the failure." } YYYY-MM-DD HH:MM:SS INFO [vpe-thread-20] [00000000-0000-4000-b000-000000000000][][][TRACE_ID:922de35561173b04;JOB_ID:b6e9f86a9abfdc2c][] [c.e.b.v.v.s.VPEActionDispatcher.execute(351)] - Finished executing VMDM_CONFIGURATION MY_VM ...
The vCenter host credentials do not have sufficient rights to perform the TSDM configuration operations.
Use the " Verify User " option in the vCenter Asset Source configuration under "Infrastructure > Asset Sources > vCenter > my-vcenter > Edit". The PowerProtect Data Manager Virtual Machine User Guide contains the full listing of the required permissions. For your convenience, the most recent versions of the product documentation are available for download on the Dell support website in PDF format. https://www.dell.com/support/home/en-us/product-support/product/enterprise-copy-data-management/docs
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