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Briefly describe the symptoms of the issue. During the FLR, a nonroot account was specified. The FLR was initiated from the NetWorker Management Console (NMC) or the Dell EMC Data Protection Restore Client. The following errors are observed in the mount output from the recover wizard. 159373:nsrvproxy_flr: vProxy Log: 2022-02-08T11:49:06Z ERROR: [@(#) Build number: 153] Cannot connect to vProxy Agent: Unable to connect to ':9613': dial tcp :9613: connect: connection refused 159373:nsrvproxy_flr: vProxy Log: 2022-02-08T11:49:06Z INFO: [@(#) Build number: 153] FLR Agent is not installed on VM 159373:nsrvproxy_flr: vProxy Log: 2022-02-08T11:49:06Z INFO: [@(#) Build number: 153] Set custom attribute 'Dell EMC vProxy FLR Session' value for object vm-XX to ''. 159373:nsrvproxy_flr: vProxy Log: 2022-02-08T11:49:06Z INFO: [@(#) Build number: 153] Unlocked virtual machine. 159373:nsrvproxy_flr: vProxy Log: 2022-02-08T11:49:06Z INFO: [@(#) Build number: 153] Disconnected from session on vCenter 'XXXXX'. 159373:nsrvproxy_flr: vProxy Log: 2022-02-08T11:49:06Z ERROR: [@(#) Build number: 153] FLR Agent is not installed on the virtual machine and the request does not allow installation. 152793:nsrvproxy_flr: vProxy Log Ends Mount log locations for vProxy: /opt/emc/vproxy/runtime/logs/vflrd/ /opt/emc/vproxy/runtime/logs/recycle/vflrd/ Mount log locations for NetWorker server: /nsr/logs/adhoc/nsrvproxy_flr /nsr/logs/recover/ recover_name (If performed from NMC and recover session was saved). The FLR agent location on the target VM is: /opt/emc/vproxyra/
There are several possibilities causing the issue some of which are listed below: The FLR agent was not installed. This can occur if user does not have required permissions (or heightened security environment) to install the FLR agent. The agent may have been installed but the FLR mount user may not be able to run the automated script that is used to verify FLR agent installation. There is anti-virus software that is installed on the target VM blocking the FLR agent install.
Verify if the FLR agent is installed and that the user who is used for the FLR mount process can run the script to verify that the agent is installed. 1. Log in to the Linux VM using the credentials used during the FLR mount and open a shell console. 2. Run the command below to verify if the agent is installed and the user has permissions to use the agent: /opt/emc/vproxyra/bin/vflragentc vflragetc [bkupuser@vmcentos8 ~]$ /opt/emc/vproxyra/bin/vflragentc vflragentc program started AgentResponse:{"Protocol":1,"AgentVersion":{"Release":"4.3.0-8_1","BuildNumber":"1","BuildStamp":"2021-02-02T14:40:19Z"},"Mountpoint":"","OutputFile":"","IncomingDir":"","UpgradeFile":"","Filename":"","ErrorMessage":"An agent command must be specified.","ActivityLog":"","AppAgentData":{"Protocol":0,"Agent":"","Version":{"Complete":"","Numbers":null,"Build":"","Comment":""},"MetadataValues":null,"MetadataFiles":null,"DownloadFiles":null,"FilesList":null,"WorkDir":"","Operation":0,"MonitorData":null,"AppData":"","BrowseResults":null,"Utilization":null}} NOTE: If this command returns an error verify that the nonroot user accounts have the required operating system permissions that are documented in the NetWorker VMware Integration Guide: https://www.dell.com/support/home/product-support/product/networker/docs 3. If the agent is installed verify if it is started: /opt/emc/vproxyra/bin/vflragent status 4. If the agent is not running, attempt to start it: /opt/emc/vproxyra/bin/vflragent start If the agent has not been installed on this VM previously. The root account can be used to install the FLR agent during the FLR recovery process. Subsequent FLRs can be performed using a nonroot account once the agent is installed. The nonroot users must have appropriate operating system permissions documented in the NetWorker VMware Integration Guide, available through: https://www.dell.com/support/home/product-support/product/networker/docs NetWorker Web User Interface (NWUI) Method If NWUI server has been installed in the NetWorker environment, you can specify Run with elevated privileges during the FLR. This option is not available in the NMC or Data Protection Restore Client. https : //NetWorker_Server : 9090/nwui Verify if NWUI is installed on NetWorker server (Included by default on NetWorker Virtual Edition): Linux: rpm -qa | grep lgtonwui Windows: wmic product get name, version, vendor | find "Web UI Server" Manual Installation Method If the agent cannot be installed through the FLR process, it can be copied from the vProxy appliance to the target VM and installed locally using operating system commands. 1. Log in to the vProxy appliance using the admin account over SSH or console connection. 2. Switch to the root account: sudo su - 3. SCP the FLR agent to the FLR users home directory on the target VM: Syntax: scp /opt/emc/sw-repo/vflragent/linux/emc*. rpm remot_username @ VM_IP :~ Example: nvpvproxy6:~ # scp /opt/emc/sw-repo/vflragent/linux/emc*.rpm bkupadmin@vmcentos8:~ bkupadmin@vmcentos8's password: ******** emc-vProxy-FLRAgent-4.3.0-8_1.x86_64.rpm 100% 19MB 18.9MB/s 00:00 NOTE: This command copied the FLR agent to the FLR user's home directory on the target Linux VM. 4. Log in to the Linux virtual machine the agent was copied to, using the FLR user's credentials. 5. Run the following command to install the FLR agent: sudo rpm -ivh emc*.rpm [bkupadmin@vmcentos8 ~]$ ls -l | grep emc -rw-r--r--. 1 bkupadmin bkupadmin 19781360 Apr 8 12:21 emc-vProxy-FLRAgent-4.3.0-8_1.x86_64.rpm[bkupadmin@vmcentos8 ~]$ sudo rpm -ivh emc*.rpm warning: emc-vProxy-FLRAgent-4.3.0-8_1.x86_64.rpm: Header V3 RSA/SHA1 Signature, key ID c5dfe03d: NOKEY Verifying... ################################# [100%] Preparing... ################################# [100%] Updating / installing... 1:emc-vProxy-FLRAgent-4.3.0-8_1 ################################# [100%] 6. Verify that the agent is installed: rpm -qa | grep -i flragent 7. Run the post install script: sudo /opt/emc/vproxyra/bin/postinstall . sh 8. Verify that the FLR user can run the agent validation command: /opt/emc/vproxyra/bin/vflragentc [bkupadmin@vmcentos8 ~]$ /opt/emc/vproxyra/bin/vflragentc vflragentc program started AgentResponse:{"Protocol":1,"AgentVersion":{"Release":"4.3.0-8_1","BuildNumber":"1","BuildStamp":"2021-02-02T14:40:19Z"},"Mountpoint":"","OutputFile":"","IncomingDir":"","UpgradeFile":"","Filename":"","ErrorMessage":"An agent command must be specified.","ActivityLog":"","AppAgentData":{"Protocol":0,"Agent":"","Version":{"Complete":"","Numbers":null,"Build":"","Comment":""},"MetadataValues":null,"MetadataFiles":null,"DownloadFiles":null,"FilesList":null,"WorkDir":"","Operation":0,"MonitorData":null,"AppData":"","BrowseResults":null,"Utilization":null}}
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