Symptoms

PPDM Health dashboard shows an active issue with Components:After expanding Health information by clicking the View All button, the Replication Manager Component shows it is unavailable (-30 deduction):This can be verified by navigating to the Gear icon in the top right of the UI, selecting Support, then System Health:

Cause

PPDM 19.10 contains a code change which introduces additional verification steps for the Replication Manager service, including checking all stages of enabled protection policies.When an exclusion policy is enabled, these checks will return a null result as exclusion policies have no stages defined and will prevent the Replication Manager service from starting.

Resolution

Disable all exclusion policies. This will have no operational impact as the assets already assigned to the exclusion policies services the purpose of excluding them from being consumed by other protection policies.Restart the Replication Manager service. This can be done by logging into the PPDM CLI and running the following command: replmgr restart

Support Cases