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The EasyRestore IDM failure with below error message is seen during POST after replacing a motherboard with iDRAC version from 4.40 but before 5.10. UEFI0050: The process of collecting.... Error: Can`t open file for reading: `\BIOS\PMHEADER.bin`. Error: There is no PMHEADER.BIN file on the OEM ID partition Note: If installing the IDM manually, the installation job fails quickly. 2022-01-12 03:34:32 410 JCP042 Job JID_419296674733 failed because Unable to complete the job because of an error during iDRAC firmware update. 2022-01-12 03:34:28 409 SUP1905 Firmware update programming flash. 2022-01-12 03:34:27 408 SUP1903 Firmware update verify image headers. 2022-01-12 03:34:27 407 SUP1904 Firmware update checksumming image. 2022-01-12 03:34:27 406 SUP1911 Firmware update initialization complete. 2022-01-12 03:34:27 405 SUP1901 Firmware update initializing. 2022-01-12 03:34:27 404 RED054 An update job JID_419296674733 was created. 2022-01-12 03:34:27 403 JCP027 The (installation or configuration) job JID_419296674733 is successfully created on iDRAC. 2022-01-12 03:34:27 402 RED052 Processing of update packages is starting. The pm_debug.log in TSR report \tsr\dbglog\logs shows: [Tue Jan 11 10:56:38 CST 2022] : PM: Platform detected: 14 [Tue Jan 11 10:56:38 CST 2022] : PM: PMPLAT=14 PMGEN=15 PARAMS=start
The iDRAC security patch update in the iDRAC 4.40 firmware causes this issue.
Do Not Replace Any Hardware! Replacement system boards with iDRAC9 5.10.00.00 and later firmware prevents this restoration failure. If the issue already occurred, updating the iDRAC firmware to version 5.10 cannot address the issue. Here is the procedure: Log in to iDRAC by SSH and run the below racadm command: racadm get iDRAC.pMLicensing.Generation If the racadm command output is 15, then run the below command: racadm set iDRAC.pMLicensing.Generation 0 Note: If the user updated the iDRAC firmware to 5.10 or later, then the above commands do not work. Downgrade the iDRAC firmware to 5.00 first. Install IDM from the iDRAC web page > Maintenance > System Update > Manual Update. Click Install . Go to Job Queue. Wait until OEM ID Module job shows Completed 100%. Reboot iDRAC. Note: This is not the same as rebooting the machine. After the iDRAC page comes back, reboot the host . How to find the right ID Module? For all OEM Ready (XL) products, the way is as follows: Go to https://www.dell.com/support and select Browse all products . Select Software & Solutions > Solutions > OEM Solutions . Select the wanted group or use the direct-link https://www.dell.com/support/home/en-us/products/solutions_int/solutions_int_oem?app=products . Select the wanted product. Select Drivers & Downloads . Select: Category = Identity Module and download the file.
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