Symptoms

EasyRestore IDM failure with below error message during POST after replacing motherboard with iDRAC version from 4.40 but before 5.10. UEFI0050: The process of collecting....Error: Can`t open file for reading: `\BIOS\PMHEADER.bin`.Error: There is no PMHEADER.BIN file on the OEM ID partition If install IDM manually, installation job fails quickly. See the LC log below: 2022-01-12 03:34:32410JCP042Job JID_419296674733 failed because Unable to complete the job because of an error during iDRAC firmware update.2022-01-12 03:34:28409SUP1905Firmware update programming flash.2022-01-12 03:34:27408SUP1903Firmware update verify image headers.2022-01-12 03:34:27407SUP1904Firmware update checksumming image.2022-01-12 03:34:27406SUP1911Firmware update initialization complete.2022-01-12 03:34:27405SUP1901Firmware update initializing.2022-01-12 03:34:27404RED054An update job JID_419296674733 was created.2022-01-12 03:34:27403JCP027The (installation or configuration) job JID_419296674733 is successfully created on iDRAC.2022-01-12 03:34:27402RED052Processing of update packages is starting. The pm_debug.log in TSR report \tsr\dbglog\logs shows: [Tue Jan 11 10:56:38 CST 2022] : PM: Platform detected: 14 [Tue Jan 11 10:56:38 CST 2022] : PM: PMPLAT=14 PMGEN=15 PARAMS=start

Cause

iDRAC security patch update in iDRAC 4.40.

Resolution

Do Not Replace Any HardwareReplacement system boards with iDRAC9 5.10.00.00 and later firmware prevents this restoration failure.If the issue already occurred, updating the iDRAC firmware to version 5.10 cannot address the issue.Here is the procedure: Log in to iDRAC by SSH and run the below racadm command: racadm get iDRAC.pMLicensing.Generation If the racadm command output is 15, then run the below command: racadm set iDRAC.pMLicensing.Generation 0Note: If the user updated the iDRAC firmware to 5.10 or later, then the above commands do not work. Downgrade the iDRAC firmware to 5.00 first. Install IDM from the iDRAC web page > Maintenance > System Update > Manual Update.Click Install.Go to Job Queue.Wait until OEM ID Module job shows Completed 100%.Reboot iDRAC. Note: This is not the same as rebooting the machine. After the iDRAC page comes back, reboot the host. How do I find the right ID Module?For all OEM Ready (XL) products, the way is as follows: Go to https://www.dell.com/support and select Browse all products. Select Software & Solutions > Solutions > OEM Solutions.Select the wanted group or use the direct-link https://www.dell.com/support/home/en-us/products/solutions_int/solutions_int_oem?app=products. Select the wanted product. Select Drivers & Downloads. Select: Category = Identity Module and download the file.

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