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VSAN Issues, Unclean shutdown of ACM VM, or ACM VM crash can cause this issue. The following error is seen on the IDPA ACM UI: The Diagnostics report provides the following error: On ACM virtual machine, server.log is verified to find the root cause for this error. The following error is seen on the ACM: 2019-12-11 22:56:05,784 ERROR [pool-19-thread-3]-ovf.OvfDeployer: OVF deployment failed with Exception. java.io.FileNotFoundException: /data01/productrepo/ave/AVE-18.2.0.134.ovf (Input/output error) at java.io.FileInputStream.open0(Native Method) at java.io.FileInputStream.open(FileInputStream.java:195) at java.io.FileInputStream.<init>(FileInputStream.java:138) at java.io.FileInputStream.<init>(FileInputStream.java:93) at com.emc.vcedpa.common.vi.ovf.OvfDeployer.readOvfContent(OvfDeployer.java:414) at com.emc.vcedpa.common.vi.ovf.OvfDeployer.deployOvf(OvfDeployer.java:218) at com.emc.vcedpa.common.vi.ovf.OvfDeployer.deployOvf(OvfDeployer.java:107) at com.emc.vcedpa.common.vi.ovf.OvfDeployer.deployOvf(OvfDeployer.java:171) at com.emc.vcedpa.avadapter.DeployAvamarServerTask.deployAVEOvf(DeployAvamarServerTask.java:144) at com.emc.vcedpa.avadapter.DeployAvamarServerTask.run(DeployAvamarServerTask.java:79) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) 2019-12-11 22:56:05,786 ERROR [pool-19-thread-3]-ovf.OvfDeployer: OVF deployment failed with ApplianceException. com.emc.vcedpa.common.exception.ApplianceException: Error occurred while deploying OVF. 2019-12-11 22:56:05,800 ERROR [pool-19-thread-3]-avadapter.DeployAvamarServerTask: Exception occurred while executing deploy Avamar server task. com.emc.vcedpa.common.exception.ApplianceException: AVE deployment failed.
'/data01' partition on ACM is corrupt and, because of which, ACM is unable to access AVE OVF File for deployment. The input/output error is seen while accessing '/data01' partition.
Log in to the ACM Virtual Machine as 'root' user. Traverse to "/data01" to verify the integrity of the partition and file: cd /data01 Verify if we are able to write/create file to this directory: touch test If the following error is seen, then the /data01 partition is corrupt. acmlab:/data01 # touch test touch: cannot touch test : Input/output error Hit Retry to complete the rollback. Do not proceed to next step until the rollback is complete. Take a snapshot of ACM Virtual Machine from ESXi/vCenter UI. Stop the dataprotection_webapp service on ACM gracefully: service dataprotection_webapp stop Note: Do not run this step in ACM rollback or configuration is in progress. Reboot the ACM VM. Retry Step 3-4. If the issue is still seen, run xfs_repair on the /data01 partition.
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