Symptoms

Avamar Bare Metal Recovery (BMR) failied with an error when trying to retrieve the list of critical volume results:"Error retrieving the list of Critical Volume Results"EnvironmentServer model: HPE ProLiant DL380 Gen10 ServerOS: Windows Server 2016 StandardFirmware: UEFIAvamar BMR wizard: Avamar_Windows_BMR_Wizard_x64_WinPE10-7.4.101-58.iso and AvamarWindowsBMRWizard_x64_WinPE10-7.5.101-101.iso

Cause

The server had an internal MicroSD card slot which was recognized as DISK 0 by the Avamar BMR wizard (WinPE).BMR failed by this behavior.Disk LUNs ware recognized from DISK 1 by Avamar BMR wizard (WinPE).

Resolution

Disable the MicroSD card slot in the server's settings.The disk LUN should then be recognized as DISK 0 and Avamar BMR will complete successfully.

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