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Affected Products: Dell Data Protection | Enterprise Edition The endpoint is shown as a Dell Data Protection | Encryption product, when viewing the Shield Details in the management console. When the user clicks the recovery option, the user receives an .exe instead of the expected .csv.
Not Applicable
Dell Data Protection | Enterprise Edition v7.1.3 thinks all endpoints of v7.2 or later are Dell Data Protection | Encryption endpoints. To be able to get the SDE keys, extract the SLA Recovery Bundle using the following command line: LSARecovery.exe -v 5 -cmgadmin -x 88 -d .\ -p <exe_password> This has been resolved in version 7.3. To contact support, reference Dell Data Security International Support Phone Numbers . Go to TechDirect to generate a technical support request online. For additional insights and resources, join the Dell Security Community Forum .
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