Symptoms

The CSV Events for the service plan may show: <DATE>,Create local copy,038fda35-27c1-4da0-bbd5-b58f32677xxx,VMAX_000053,AS-Server,Failed to clean snapshot EMC_SYNC_ASPECT1533737987xxx for source LUNs [0002A, 0002B, 0002D, 00027, 00026, 00024, 00025, 00028, 00029, 0002C] on array 00019xxxxxxx. Clean them manually.<DATE>,Create local copy,038fda35-27c1-4da0-bbd5-b58f32677xxxx,VMAX_000002,AS-Server,VMAX operation failed. Error: string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:10756 file: SymStructBase.cpp line: 127 func: throwOnSymError errcode: 10756 sym err: The action cannot be attempted because the snapshot has a link message: Job failed";. The AppSync server log may show: <DATE>,Create local copy,f7e06293-fd15-4eba-bf47-a7c149a2xxxx,GENL_000017,Expiring a copy for application /epic,/epic/prd01,/epic/prd02,/epic/prd03 <DATE>,Create local copy,f7e06293-fd15-4eba-bf47-a7c149a2xxxxx,VMAX_000053,Failed to clean snapshot EMC_SYNC_ASPECT1533999987xxxfor source LUNs [0002A, 0002B, 0002C, 0002D] on array 00019xxxxxxx. Clean them manually. <DATE>ERROR [EJB default - 4] [com.emc.archway.service.vmax.VmaxSmisJobCommandBean]SmisJob: {deletSnapvxCopy} failed; Details: {string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:10756 file:SymStructBase.cpp line: 127 func: throwOnSymError errcode: 10756 sym err:The action cannot be attempted because the snapshot has a link message:Job failed";}<DATE>,Create local copy,f7e06293-fd15-4eba-bf47-a7c149a2xxxx,VMAX_000002,VMAX operation failed. Error: string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:10756 file:SymStructBase.cpp line: 127 func: throwOnSymError errcode: 10756 sym err:The action cannot be attempted because the snapshot has a link message:Job failed";.<DATE> ERROR [Thread-252 (HornetQ-client-global-threads-14318274xx)] [com.emc.archway.service.vmax.VmaxSmisHelperBean]Unable to get the SettingsDefineState for the synchronizationAspect ///root/emc:Symm_SynchronizationAspectForSource.InstanceID="SYMMETRIX-+-00019xxxxxxx-+-0002A-+-EMC_SYNC_-+-0".Hence retrying.....<DATE> INFO [Thread-252 (HornetQ-client-global-threads-1431827403)] [com.emc.archway.service.vmax.VmaxSmisHelperBean]Would refresh the replication relationship and retry to get the SnapVX copies. <DATE> INFO [Thread-252 (HornetQ-client-global-threads-1431827xxx)] [com.emc.archway.service.eventservice.EventServiceBean] EVENT [VMAX_000064]:Refreshing the SnapVX replication relationships in storage array. <DATE> ERROR [EJB default - 4] [com.emc.archway.service.vmax.VmaxSmisJobCommandBean] GetErrors()response : {[object Errors[] = {instance of SE_Error { CIMStatusCode = 1; CIMStatusCodeDescription = "CIM_ERR_FAILED"; ErrorSourceFormat = 0; ErrorType = 4; Message = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:10756 file: SymStructBase.cpp line: 127 func: throwOnSymError errcode: 10756 sym err: The action cannot be attempted because the snapshot has a link message: Job failed"; MessageID = "EMC1"; OwningEntity = "EMC"; PerceivedSeverity = 5; ProbableCause = 47; ProbableCauseDescription = "Software Error"; RecommendedActions = {"Please verify with the log file for further action."} <DATE> ERROR [EJB default - 5] [org.jboss.as.ejb3.invocation] [wxpappsync01] [] WFLYEJB0034: EJBInvocation failed on componentUpdateVmaxSnapVxVolumeCommandBean for method public void com.emc.archway.entitycommands.storage.vmax.vmaxsnapvxvolume.entity.UpdateVmaxSnapVxVolumeCommandBean.update (com.emc.archway.context.ExecutionContext,com.emc.archway.objectmodel.storage.vmax.VmaxSnapVxVolume,boolean,com.emc.archway.objectmodel.storage.vmax.VMAXDevice)throws com.emc.archway.errorMessages.ValidationFailedException: javax.ejb.EJBTransactionRolledbackException:Device is already in a relationship with another" 

Cause

Customer made changes to the AppSync linked replica through SYMCLI commands directly to the VMAX Array. The unlink and terminate commands being executed manually caused this issue.

Resolution

Interim Resolution:A solution exists for this issue, but intervention from EMC technical support personnel is required. Contact the EMC Customer Support Center or your service representative for technical assistance and quote this article ID. Engineering has provided a hot fix for AppSync version 3.8.0.0.Resolution:AppSync Engineering is currently addressing this problem, but has not provided a fix in a released patch.This solution will be updated with the patch when it has been released.

Support Cases