Symptoms

Table of Contents: SituationPossible CauseResolution Issue 1. Situation Possible Environment, as follows: PowerVault ML6000, ML6020, ML6030, ML6030++Broken Door Flap from Import/Export (I/E) stationPossible Tape Drives: LTO3 - LTO6Broken Door Flap from either the Control Module or Expansion Modules IssueA broken door flap can prevent the picker from properly homing which will cause a no initialization situation. Inspect the floor thoroughly not just for the broken pieces of plastic of the old door flap but also for the small spring.You can run the library without the flap; but, the robot enters a safe mode that runs all motions at 1/4 speed anytime the IE station is open.The door flap should be replaced so the library operates as designed.

Cause

Issue 2. Possible Cause The door flap is broken by rapid closing of the I/E station.See the image below to see an example of a broken door flap.Figure 1 - Example of an ML6000 Broken Door FlapIf you open the I/E station and do not see a movable black plastic protective flap;but, see a silver metal surface on the bottom with two micro-switches that flap is missing.Take the library offline. This can be done by powering down the library.Open and remove the I/E slide, if necessary.There is a small silver roller that must be lifted by reaching through the opening to release the slide.Once you have the library open perform a thorough search of the inside of the library for all the broken pieces from the old flap.If the complete left tab/peg is broken off and the spring is missing, search for that as well. Note: If you have confirmed the ML6000 Door Flap is broken, please contact Dell Technical Support for further assistance. If possible, please take a picture of the broken door flap to help expedite the case and process thereof.

Resolution

Issue 3. Resolution Note: If the door flap replacement part has been dispatched, please contact Dell Technical Support for assistance in replacing the door flap. Especially, if no Onsite Technician was sent with the replacement part. The following can be done to replace a broken door flap: Take the library offline. This can be done by powering down the library.Open and remove the I/E slide, if necessary. There is a small silver roller that must be lifted by reaching through the opening to release the slide. Once you have the library open perform a thorough search of the inside of the library for all the broken pieces from the old flap. If the complete left tab/peg is broken off and the spring is missing, search for that as well. To install the new flap, insert the right-hand peg into the adjacent mounting hole. Holding the flap in a partially closed position can make installation easier. Then depress the upper left tab while sliding the peg into its mounting hole. In the CM (Control Module) and the upper EM (Expansion Module), the spring contacts the roof of the library, inside/behind the flap.In the lower EM, the spring has a small mounting tab into which the spring must be inserted. There is also a physical actuator link between the upper and lower EM flaps. If you find a long slender piece of plastic, it is probably the link bar. Refer to the pictures to see the flaps, the link mechanism and the proper spring mounting. Make note that the right side of the spring, when viewed from the front, fits into a notch in the right-hand tab in the upper left area of the flap. Replacement Part, as follows and pictured:Figure 2 - ML6000 Control Module Door Flap Figure 3 - ML6000 Expansion Module Door FlapFigure 4 - ML6000 Lower I/E Door Flap

Support Cases