Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options. NOTE: Cannot find the information you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause for respective alerts has been explained in the Resolution section. The DIMM alerts can be raised for NVMe expansion enclosure DIMMs and for Node DIMMs.

Resolution

Alert IDXMS_DIMM_FRU_STATE_FAILEDAlert TextNode's DIMM has faultedError Code(0x00309503)Resolution Cause This alert is raised if the DIMM has failed.Some DIMM errors may result in multiple alerts to be raised. For example, a failed DIMM may result in alerts for both a faulty DIMM and a failed node. Solution Contact Technical support to have the DIMM replaced.See the Dell PowerStore Installation and Service Guide for guidelines to replace the faulty DIMM: Base enclosure service procedures → Replace a DIMM for guidelines on Node DIMM failures.NVMe expansion enclosure service procedures → Replace a DIMM for guidelines on NVMe Expansion DIMM failures. Alert IDXMS_DIMM_FRU_STATE_DISCONNECTEDAlert TextNode's DIMM is disconnectedError Code(0x00309504)ResolutionCause This may occur if the DIMM is physically removed, improperly seated or located in the wrong DIMM slot. Solution Avoid swapping DIMMs without approval from Dell support.If the alert was raised following any maintenance activity, mention it when escalating to support.Contact Technical support for further assistance so they can review the underlying cause of the error to determine the best course of action.See the Dell PowerStore Installation and Service Guide for guidelines to replace the faulty DIMM: Base enclosure service procedures → Replace a DIMM for guidelines on Node DIMM failures.NVMe expansion enclosure service procedures → Replace a DIMM for guidelines on NVMe Expansion DIMM failures. Alert IDXMS_DIMM_FRU_COMP_STATUS_UNEXPECTEDAlert TextFound an unexpected Node DIMM in slot %(dimm_index)Error Code(0x0030B604)Resolution CauseThis may occur if a DIMM (dual inline memory module) has been inserted in a previously empty slot or DIMMs have been swapped between slots.Solution Avoid swapping DIMMs without approval from Dell support.Contact Technical support for further assistance so they can review the underlying cause of the error to determine the best course of action. Alert IDXMS_DIMM_FRU_COMP_STATUS_INCOMPATIBLEAlert TextNode DIMM%(dimm_index) part number %(part_number) does not match with the expected part number %(expected_part_number) for this slot.Error Code(0x0030b602)Resolution CauseThis may occur if a DIMM (dual inline memory module) has been inserted in a previously empty slot or DIMMs have been swapped between slots.Solution Avoid swapping DIMMs without approval from Dell support.Contact Technical support for further assistance so they can review the underlying cause of the error to determine the best course of action. Alert IDXMS_DIMM_CE_STATE_CRITICALAlert TextNode's DIMM has been faulted due to excessive correctable errors.Error Code(0x0030cd03)Resolution Cause Starting with PowerStoreOS 3.0, DIMMs are monitored closely for correctable issues.The alert indicates that a DIMM has exceeded the limit of Correctable Errors within the past 24 h, this marks the DIMM as failed and the affected node reboots.When the node comes back up, System Manager starts the node in a degraded mode due to the faulted DIMM. The node does not serve any I/O. Solution Contact Technical support to have the DIMM replaced. Alert IDXMS_DIMM_CE_STATE_WARNINGAlert TextNode's DIMM is reporting an elevated number of correctable errors, proactive action is recommended.Error Code(0x0030cd02)Resolution Cause Starting with PowerStoreOS 3.0, DIMMs are monitored closely for correctable issues.The alert indicates that a DIMM has exceeded the limit of Correctable Errors within the past 24 h.The node should continue operating as expected. Solution Contact Technical support to have the DIMM replaced. Alert IDXMS_DIMM_FRU_COMP_STATUS_UNIDENTIFIABLEAlert TextNode DIMM%(dimm_index) resume is not readable by the software.Error Code(0x0030b603)ResolutionCauseThis may occur if the software cannot retrieve the DIMMs (dual inline memory module) information, and the firmware has identified a hardware fault with the DIMM.Solution Contact Technical support to have the DIMM replaced.See the Dell PowerStore Installation and Service Guide for guidelines to replace the faulty DIMM: Base enclosure service procedures → Replace a dual inline memory module (DIMM) for guidelines on Node DIMM failures.NVMe expansion enclosure service procedures → Replace a dual inline memory module (DIMM) for guidelines on NVMe Expansion DIMM failures.

Support Cases