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Affected Platforms: Fixed Workstations Follow the guidelines below for troubleshooting and configuring the power management cable connection for the Teradici PCoIP Portal and Host Card. Teradici PCoIP power management cable If your Dell Precision Workstation comes equipped with the optional Teradici PCoIP Portal and Host Card, make sure the power management cable on the Teradici card is connected properly on the system board. The power management cable from the Teradici card must be plugged into the correct Power remote connection on the system board. Reference the image below for an example of the Precision 5820 Tower system board and the Power remote connector labeled 19 on the system board diagram: 1. Slot 6 PCI 8. System fan port 15. FLEX0 thermal sensor 22. USB 2_flex 2. Slot PCI 3x6 9. Power control port 16. FLEX1 thermal sensor 23. Front panel USB3.2 port 3. Memory slots 10. PCIE0 17. 24 pin power cable 24. Front panel USB3.1 port 4. CPU0 11. PCIE1 18. Front panel port 25. SATA 0, 1, 2, 3, 4, 5 and ODD 0, 1 ports 5. Memory slots 12. CPU fan port 19. Power remote 26. VROC_key 6. Front panel audio port 13. System fan port 20. USB 2_INT 7. Power CPU port 14. Coin cell battery 21. System fan 0
Plugging the power management cable into the Clear CMOS jumper will cause the BIOS to reset when sending a remote restart request to the Teradici card. You will then have to reset the time and BIOS settings as shown in the error message below
Ensure the power management cable from the Teradici card is not plugged into either the two-pin Clear CMOS or Clear PSWD jumpers: If the power management cable from the Teradici card is plugged into the Clear PSWD jumper, then the BIOS password will be cleared, and a new one will need to be configured.
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